Product Owner (Digital Engagement products)

Colorado Access•Denver, CO

6d•$118,600 - $133,300•Hybrid

About The Position

The Product Owner will shape Colorado Access’s product vision and support its mission, with a specific focus on digital engagement. The role owns and evolves the roadmap for SMS, IVR, and digital communication capabilities, balancing campaigns, enhancements, operational needs, defects, and strategic initiatives. It collaborates with business stakeholders, IT leadership, vendors, end users, and cross-functional Agile teams to take products and features from concept through launch, and works with shared services such as data analytics, development, and design/user experience. The position sets product direction in alignment with enterprise vision; builds and maintains product and sprint backlogs; translates roadmap features into requirements, user stories, and acceptance criteria; and prioritizes work in light of stakeholder value and available resources. It supports Agile team coordination and improvement, participates in Scrum of Scrums, demos, and retrospectives, and defines release plans so impacted departments and users are prepared. The Product Owner also tracks product performance, uses data insights to inform decisions, and represents product capabilities to organizational stakeholders and other audiences. The role manages major system-centered projects and system components of corporate initiatives, including upgrades, mandate-driven changes, system optimization and standardization, and launching new lines of business as needed. It contributes to vendor-owned product development and prepares or supports business cases and financial models for product customization or custom software. Responsibilities also include requirements analysis and verification, stakeholder communications, incident escalation support, customer-facing communications, maintaining knowledge of the technical environment, and serving as a subject matter expert and mentor on industry and technology trends. This is a hybrid position combining in-office and remote work. Colorado Access cannot support out-of-state employees at this time; the organization serves members and communities in the metro Denver area and across Colorado.

Requirements

Bachelor’s degree in IT, Computer Science, Engineering, or a business-related field; an equivalent combination of education and experience may substitute. The posting states a preference for four years of progressive relevant work experience.
At least four years of experience working as a Product Owner in an Agile environment or equivalent.
Experience with digital engagement applications and systems.
Strong technical leadership skills and knowledge of applications, IT infrastructure, and third-party interfaces, with the ability to use various IT systems.
Strong verbal and written communication, analytical, facilitation, observational, organizational, interpersonal, and relationship-building skills.
Demonstrated support for the company’s mission, vision, and values and a successful record as a collaborative partner.
Working knowledge of HIPAA regulations for codes and transactions, security, and privacy.
Ability to establish working relationships at every level of the company and provide exemplary customer service.
Ability to identify problems, research alternatives, and resolve issues; maintain strict confidentiality; prioritize work; adapt and meet deadlines in a fast-paced, changing, multitasking environment; and work independently.
Excellent project management skills and ability to manage multiple priorities and projects with tight deadlines.
Proficiency in Microsoft Word, Excel, PowerPoint, and related integration features.
A valid driver’s license and proof of current auto insurance are required for positions that require driving.

Nice To Haves

Experience with Scrum and/or the Lean Kanban framework.
Previous experience serving as the single point of contact between a vendor and client or between business and IT.
Experience working with healthcare systems is strongly preferred.
Familiarity with SQL, ETL, and APIs.
Experience with backend applications, data analysis, and writing SQL queries.
Product Owner certification, Agile Coach certification, and/or PMP certification.
Equivalent experience and/or education may substitute for the listed degree; the posting indicates a preference for four years of progressive relevant work experience.

Responsibilities

Own and evolve the roadmap for SMS, IVR, and digital communication capabilities, balancing campaigns, enhancements, operational needs, defects, and strategic initiatives.
Collaborate with business stakeholders, IT leadership, vendors, end users, and cross-functional Agile teams to develop roadmaps and deliver products and features from concept to launch.
Work with shared services, including data analytics, development, and design/user experience.
Build, edit, and maintain the team backlog, and prioritize the sprint backlog for assigned products based on stakeholder needs and resource availability.
Set product development direction in alignment with enterprise vision and participate in vendor-owned product development.
Coordinate across Agile teams to improve speed and quality; participate in Scrum of Scrums, team demos, and retrospectives.
Understand customer requirements and validate that solutions deliver value to customers and the business; turn data insights into actionable outcomes.
Partner with stakeholders and users to inform product vision, strategy, features, and prioritization.
Translate roadmap features into product requirements, features, user stories, and acceptance test criteria.
Define and execute release plans, ensuring affected departments and users are prepared for successful releases.
Develop and maintain tracking and reporting of product performance to evaluate future investment and needs.
Manage major system-centered projects or system portions of corporate initiatives, including upgrades, mandate-driven changes, system optimization and standardization, and new lines of business as needed.
Serve as a thought leader on using the system to achieve financial and performance advantages for Colorado Access.
Create or assist with business cases and financial models for product customization or custom software added to the product suite.
Create user stories using interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis; build consensus and provide direction and oversight.
Assist the business in prioritizing requirements by explaining the value of enhancements and the impact of not completing them.
Lead requirements analysis and verification to ensure requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and standards-compliant.
Represent product capabilities to stakeholders and develop and deliver presentations to executive management, customers, and other audiences as required.
Participate as an escalation contact in incident management processes for urgent and high incidents as required.
Stay informed about industry and technology trends and serve as a subject matter expert and trainer or mentor to IT and business team members.
Manage customer-facing communications via voice, email, and related ticketing or work-request systems.
Maintain a detailed understanding of the environment portfolio and the technical aspects of services and solutions.

Benefits

Paid time off and floating holidays, including nine company-paid holidays.
Hybrid work environment.
Employee Assistance Program.
401(k)/retirement plan.
Tuition reimbursement, subject to eligibility.
Leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.
Medical, dental, and vision insurance beginning the first day of the month following the start date.
Supplemental critical illness and accidental injury insurance.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D coverage for the employee, spouse, and dependents.
Short-term and long-term disability coverage.
Voluntary life insurance for the employee, spouse, and dependents.
Annual bonus program, subject to eligibility, requirements, and performance.