Product Owner (Digital Engagement products)

Colorado Access•Denver, CO

5d•Hybrid

About The Position

Colorado Access is seeking a Product Owner focused on digital engagement products, including SMS, IVR, and digital communications. The role owns and evolves product roadmaps, translates stakeholder and user needs into product requirements, and guides features from concept through launch. The Product Owner collaborates with business stakeholders, IT leadership, vendors, end users, and cross-functional Agile teams, including data analytics, development, and design/user experience. The position is responsible for product and sprint backlogs, prioritization, release planning, product performance tracking, and continuous improvement across Agile teams. The role also manages major system-centered projects and system components of corporate initiatives, including upgrades, mandated changes, system optimization and standardization, and launching new lines of business as needed. It develops business cases and financial models, leads requirements analysis and verification, builds consensus among stakeholders, and represents product capabilities across the organization. The Product Owner may support incident management as an escalation contact, manage customer-facing communications, and serve as a subject matter expert and mentor on industry and technology trends. This is a hybrid position based in Colorado; the employer cannot support out-of-state employees. Colorado Access is a mission-driven, Colorado-based organization focused on improving health care quality, member experience, outcomes, and cost for people covered by Child Health Plan Plus and Health First Colorado. The position offers an annual compensation range of $118,600 to $133,300, with the final offer based on qualifications and other stated business factors.

Requirements

Bachelor’s degree in IT, Computer Science, Engineering, or a business-related field; an equivalent combination of education and/or experience may substitute. Four years of progressive relevant work experience is preferred as an equivalent combination.
At least four years of experience working as a Product Owner in an Agile environment or equivalent.
Experience with digital engagement applications and systems.
Previous experience serving as a single point of contact between a vendor and client, or between business and IT.
Strong knowledge of applications, IT infrastructure, and third-party interfaces, with ability to use various IT systems.
Strong verbal and written communication, analytical, facilitation, observational, organizational, interpersonal, and relationship-building skills.
Demonstrated technical leadership, collaborative partnership, and support for the company’s mission, vision, and values.
Working knowledge of HIPAA regulations for codes and transactions, security, and privacy.
Ability to establish good working relationships at every level, provide exemplary customer service, identify problems, research alternatives, and resolve issues.
Ability to maintain strict confidentiality and prioritize work and tasks effectively.
Adaptability to meet deadlines in a fast-paced, multitasking, changing environment and ability to work independently.
Excellent project management skills and ability to manage multiple priorities and projects with tight deadlines.
Proficiency in Microsoft Word, Excel, PowerPoint, and related integration features.
A valid driver’s license and proof of current auto insurance are required for positions that require driving.

Nice To Haves

Experience with Scrum and/or Lean Kanban frameworks.
Experience working with healthcare systems.
Familiarity with SQL, ETL, and APIs.
Experience with backend applications, data analysis, and writing SQL queries.
Product Owner, Agile Coach, and/or PMP certification.

Responsibilities

Own and evolve the product roadmap for SMS, IVR, and digital communication capabilities, balancing campaigns, enhancements, operational needs, defects, and strategic initiatives.
Collaborate with business stakeholders, IT leadership, vendors, end users, and cross-functional Agile teams to develop roadmaps and deliver products and features from concept to launch.
Build, edit, and maintain the team backlog; prioritize sprint backlogs based on stakeholder needs and resource availability.
Work across Agile teams to define and implement improvements that enhance speed and quality; participate in Scrum of Scrums, team demos, and retrospectives.
Set product development direction in alignment with the enterprise vision and provide input into product development owned by vendors.
Understand customer requirements and validate that solutions deliver value to customers and the business.
Use data insights to inform actionable outcomes, product vision, strategy, features, and prioritization.
Translate roadmap features into product requirements, including features, user stories, and acceptance test criteria.
Define and execute release plans and ensure impacted departments and users are prepared for releases.
Develop and maintain product performance tracking and reporting to evaluate future investment and needs.
Manage major system-centered projects and system components of corporate initiatives, including upgrades, mandate-driven changes, system optimization and standardization, and new lines of business as needed.
Serve as a thought leader on leveraging systems for financial and performance advantages; create or assist with business cases and financial models for product customization or custom software.
Create user stories using interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
Build consensus and provide direction and oversight; assist business stakeholders in assessing the value and impact of requested enhancements for prioritization.
Lead requirements analysis and verification, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and standards-compliant.
Represent product capabilities to organizational stakeholders and deliver product presentations to executive management, customers, and other audiences as required.
Participate in incident management as an escalation contact for urgent and high-severity incidents as required.
Stay current on industry and technology trends and serve as a subject matter expert, trainer, and mentor to IT and business team members.
Manage customer-facing communications through voice, email, and related ticketing or work-request systems.
Maintain detailed understanding of the environment portfolio and technical aspects of services and solutions.

Benefits

Paid time off (PTO).
Floating holidays and nine company-paid holidays.
Hybrid work environment.
Employee Assistance Program.
401(k) retirement plan.
Tuition reimbursement, subject to eligibility.
Leadership training and promotion opportunities.
Performance evaluations and employee recognition.
Language pay stipend.
Medical, dental, and vision insurance beginning the first day of the month following the start date.
Supplemental critical illness and accidental injury insurance.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D coverage for the employee, spouse, and dependents.
Short-term and long-term disability coverage.
Voluntary life insurance for the employee, spouse, and dependents.
Annual bonus program, subject to eligibility, requirements, and performance.