Product Owner III - Connected Insights & Digital Frontline Influence

Liberty Mutual Insurance•Boston, MA

4d•$142,800 - $177,000•Hybrid

About The Position

The Product Owner III will own the vision, roadmap, backlog and priorities for Connected Insights, a new product that uses data and artificial intelligence to deliver personalized insights and next-best actions within the tools agents and employees already use. The product supports the Digital Frontline Influence strategy in Independent Agent Distribution, initially focused on retention, and brings together data, insights and shared capabilities—including an AI orchestration layer—to help agents, Territory Managers, service teams and other employees take effective action. The product is intended to support growth, retention, cross-sell, digital adoption and efficiency across multiple experiences, including the agent portal, Salesforce and employee tools. This highly visible role will build the product roadmap and backlog from the ground up, prioritize high-value use cases and help establish a scalable foundation for delivering capabilities across experiences. The Product Owner will turn business strategy, user research and data into measurable outcomes; use experimentation and product data to determine what works; and align partners and leaders around product direction, decisions, risks and trade-offs. Candidates residing within 50 miles of Columbus, Ohio; Seattle, Washington; Boston, Massachusetts; Portsmouth, New Hampshire; Indianapolis, Indiana; or Plano, Texas are required to work in-office two days per week. Liberty Mutual describes its workplace as inclusive and offers comprehensive benefits, workplace flexibility, professional development opportunities and Employee Resource Groups.

Requirements

Bachelor’s degree in a relevant field, such as business, computer science or humanities, or equivalent experience as described in the qualifications.
Seven years of experience in business, technology or consulting, including five to seven years of direct experience with Agile teams.
Advanced knowledge of Agile development methodologies and demonstrated experience with Agile practices and expectations.
Proven business expertise to set clear priorities and understand business-value impacts.
Ability to develop stakeholder relationships and influence across organizational boundaries.
Experience leading varied audiences through the development of complex ideas, issues and designs, and building consensus.
Ability to make decisions with some level of uncertainty.
Strong written and verbal communication skills.
Experience owning a digital product; data, AI or personalization experience is identified as ideal-candidate experience.
Experience using data science, experimentation and user research to shape digital experiences.
Understanding of headless, API-first design and building a capability once for delivery through multiple experiences.
Ability to partner with engineering, architecture, data science and business teams.
Ability to build trust with frontline stakeholders and influence senior leaders without direct authority.
Strategic thinking and ability to turn ambiguity into a focused roadmap and executable backlog.

Nice To Haves

Master’s degree.
Experience in insurance.
Experience in independent agency distribution.
Experience with Salesforce, agent portals, marketing technology, or customer and employee platforms.
Knowledge of relevant products and portfolios.
Strong experimental mindset to drive innovation amid uncertainty and pursue market opportunities.

Responsibilities

Own the Connected Insights vision, roadmap, backlog and priorities.
Translate business strategy, user research and data into measurable product outcomes.
Prioritize use cases according to user value, business value, effort and reuse across experiences.
Shape personalized insights and actions across agent and employee tools.
Partner with business strategy leaders, Product, Distribution, Marketing, Data Science, UX and Technology from concept through delivery.
Use experimentation, A/B testing, research and product data to assess what works and decide what to scale.
Make clear trade-offs when priorities compete and keep partners aligned on outcomes.
Define success measures and communicate progress, decisions, risks and trade-offs to leaders.
Build a scalable foundation for capabilities delivered across multiple experiences, including the agent portal, Salesforce and employee tools.