Product Owner III - Connected Insights & Digital Frontline Influence

Liberty Mutual•${34271}-Remote), IN

4d•Hybrid

About The Position

Own the vision, roadmap, backlog, and priorities for Connected Insights, a new product supporting Liberty Mutual’s Digital Frontline Influence strategy in Independent Agent Distribution. Connected Insights uses data and artificial intelligence to provide personalized insights and next-best actions to agents and employees within the tools they already use. It combines data, insights, and shared capabilities, including an AI orchestration layer, to support outcomes such as growth, retention, cross-sell, digital adoption, and efficiency. Build the product roadmap and backlog from the ground up, prioritizing valuable use cases and creating a scalable foundation for experiences across the agent portal, Salesforce, and employee tools. Work with business strategy leaders and teams across Product, Distribution, Marketing, Data Science, UX, and Technology from concept through delivery. Use research, experimentation, A/B testing, and product data to evaluate results and determine what to scale. Define success measures, make trade-offs, and communicate progress, risks, and decisions to stakeholders and leaders. The position requires two in-office days per week for candidates who reside within 50 miles of Columbus, Ohio; Seattle, Washington; Boston, Massachusetts; Portsmouth, New Hampshire; Indianapolis, Indiana; or Plano, Texas. Candidates outside those areas are not specified as having an in-office requirement. The typical starting salary range is determined by factors including skills, experience, education, certifications, and location; no specific salary figures are provided. Liberty Mutual describes an inclusive workplace, workplace flexibility, professional development opportunities, Employee Resource Groups, and benefits supporting employees’ lives and well-being.

Requirements

Bachelor’s degree in a relevant field, such as business, computer science, or humanities, or equivalent knowledge as described in the qualifications.
Seven years of experience in business, technology, or consulting, including five to seven years of direct experience with Agile teams.
Advanced knowledge of Agile development methodologies and proven experience with Agile practices and expectations.
Strong business expertise to set clear priorities for a product and understand impacts on business value.
Ability to develop stakeholder relationships and influence across organizational boundaries.
Demonstrated experience leading varied audiences through complex ideas, issues, and designs, and building consensus.
Ability to make decisions with some level of uncertainty.
Strong written and verbal communication skills.
Experience owning a digital product, ideally involving data, AI, or personalization.
Experience using data science, experimentation, and user research to shape digital experiences.
Understanding of headless, API-first design and building a capability once for delivery through multiple experiences.
Ability to partner effectively with engineering, architecture, data science, and business teams.
Ability to build trust with frontline stakeholders and influence senior leaders without direct authority.
Strategic thinking, strong product instincts, and ability to turn ambiguity into a focused roadmap and executable backlog.

Nice To Haves

Master’s degree preferred.
Experience in insurance or independent agency distribution.
Experience with Salesforce, agent portals, marketing technology, or customer and employee platforms.
Knowledge of the insurance industry preferred.
Knowledge of relevant products and portfolio strongly preferred.
Curiosity, tenacity, and comfort leading through ambiguity in a large organization.
Strong experimental mindset to drive innovation amid uncertainty and pursue market opportunities.

Responsibilities

Own the Connected Insights vision, roadmap, backlog, and priorities.
Turn business strategy, user research, and data into measurable product outcomes.
Prioritize use cases based on user value, business value, effort, and reuse across experiences.
Shape personalized insights and actions across agent and employee tools.
Partner with business strategy leaders and Product, Distribution, Marketing, Data Science, UX, and Technology teams from concept through delivery.
Use experimentation, A/B testing, research, and product data to learn what works and decide what to scale.
Make clear trade-offs when priorities compete and keep partners aligned on outcomes.
Define success measures and communicate progress, decisions, risks, and trade-offs to leaders.
Build a roadmap and backlog from the ground up and help create a scalable foundation for multiple experiences.