Product Owner III- Payments

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's Retail lending organization, you will be based in Pittsburgh, PA; Wilmington, DE; Miamisburg or Cleveland, OH; or Charlotte, NC. This role owns the product vision, represents the customer, and aligns priorities to business value and outcomes. The Product Owner III is responsible for the product backlog, writing clear user stories/acceptance criteria, and leading ongoing backlog refinement. They partner with Scrum Master(s) and delivery teams through agile ceremonies to clarify scope, make day-to-day product decisions, and keep delivery on track. This role defines and tracks KPIs, using analytics, research, and customer insights to optimize the end-to-end experience. They review and accept completed work, validate against requirements, and communicate delivered value and iteration outcomes to stakeholders. The Product Owner III collaborates and drives partnerships cross-functionally (Product, Technology, Operations, business partners) and supports risk, compliance, audit, and application-owner responsibilities as needed. They leverage industry and marketplace research and customer insights to assess trends to recommend new experiences or enhancements. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Customer Solutions
Data Visualization
Prioritization
Scrum
User Experience (UX) Design
Agile Development
Business Acumen
Design Thinking
Effective Communications
Innovation
Interpersonal Relationships
IT Standards, Procedures & Policies
Managing Multiple Priorities
Organizational Leadership
Planning and Organizing
Solutions Development

Responsibilities

Owns the vision and definition of the product.
Serves as the voice of the Customer.
Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process.
Primary point of contact for questions from the team(s) and is empowered to make decisions.
Own the product vision; represent the customer and align priorities to business value and outcomes.
Own and prioritize the product backlog; write clear user stories/acceptance criteria and lead ongoing backlog refinement.
Partner with Scrum Master(s) and delivery teams through agile ceremonies to clarify scope, make day-to-day product decisions, and keep delivery on track.
Define and track KPIs; use analytics, research, and customer insights to optimize the end-to-end experience.
Review and accept completed work; validate against requirements and communicate delivered value and iteration outcomes to stakeholders.
Collaborate and drive partnerships cross-functionally (Product, Technology, Operations, business partners) and support risk, compliance, audit, and application-owner responsibilities as needed.
Leverage industry and marketplace research and customer insights to assess trends to recommend new experiences or enhancements