Product Owner III

Liberty Mutual Insurance•Boston, MA

10h

About The Position

Join USRM Experience & Strategy as a Product Owner (PO) driving the delivery of new Sales Experiences for Liberty’s Direct go-to-market vertical. This PO role will own a portion of a new sales experience for Liberty Mutual's direct sales call center, enabling personal lines auto products to be sold on a modernized platform. This role will report to a Sr Manager, Product Owner within a portfolio of products whose mission is to "Empower our internal insurance professionals to deliver value for their customers and Liberty through profitable New Business Growth. We do this through Sales Experiences that delight users and deliver accurate & efficient quotes."

Requirements

Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
High level of proven business expertise needed to set clear priorities for product and understand business value impacts
Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
Ability to lead varied audiences through census building
Proven experience with Agile practices and expectations
Comfortable with making decisions with some level of uncertainty
Strong communication skills, both written and verbal

Nice To Haves

Personal lines auto product knowledge
Experience working in a call center sales tool
Master's degree preferred
Knowledge of insurance industry preferred
Knowledge of relevant products and portfolio strongly preferred
Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

Responsibilities

Co-create and communicate a clear product vision and strategy that aligns to portfolio objectives and executive priorities.
Translate strategy into measurable product goals and KPIs; track outcomes and use data to inform prioritization.
Own, prioritize, and maintain the product backlog; write clear, actionable epics and user stories with acceptance criteria.
Enable trade-off decisions by evaluating customer impact, technical feasibility, cost of delay, and business value; surface trade-offs and recommendations to stakeholders and leadership.
Drive planning and delivery: set priorities for quarterly planning, participate in Agile ceremonies, and work with engineering and experience design to clarify requirements and remove blockers.
Build and sustain strong relationships across engineering, business, design, and executive stakeholders to resolve dependencies, negotiate priorities, and align expectations for delivery.
Develops strong stakeholder relationships and influencing across multiple organizational boundaries
Communicates and sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
Build strong relationships and influence across engineering, business and executive stakeholders to resolve dependencies
Ensure requirements account for regulatory, compliance, and industry constraints and lead stakeholder alignment on the product-level impact across the portfolio.
Monitor product health and ecosystem effects; design instrumentation and reporting to surface risks, performance, and opportunities for improvement.