Product Operations

Nominal•Los Angeles, CA

About The Position

Nominal's Product organization needs a clear, measurable cadence for planning, outcome reviews, customer insights, launches, and cross-functional decisions. Product Operations builds, runs, and improves that operating system across Engineering, Product, and Design (EPD), as well as teams it works with, including Mission and GTM. The work helps Product Managers be more effective by making customer evidence, priorities, outcomes, and decisions easier to act on. This is a hands-on individual contributor role for an operator who has built and run operating rhythms across several teams with little oversight and can decide which process problems to address first. The role does not initially manage people. Over time, its scope may grow to include running analytics for the Product organization and shaping how EPD operates as a whole.

Requirements

Experience building or running a product operations or engineering operations function at a technology company with several product and engineering teams to coordinate.
A track record of designing operating rhythms, such as planning, reviews, or launches, that were adopted by more than one team.
Prior ownership of a launch or release from initiation through sales or customer enablement, across Product, Engineering, and go-to-market teams.
Depth in product analytics, demonstrated through metric definitions or executive reports built with Analytics or Engineering.
Hands-on fluency in workflow automation or AI-assisted tooling, including an operational workflow personally automated rather than handed off to an engineering team.

Nice To Haves

Background in infrastructure, developer platform, or enterprise software products.
Track record of moving a product team from output measures, such as features shipped, to outcome-based metrics.
Hands-on use of a BI tool such as Looker, Mode, or Tableau to build dashboards relied on by executives or product leaders.
Experience leading or building an analytics function, including metric definitions.

Responsibilities

Define and run how Product plans, prioritizes, and reviews work across EPD, providing portfolio visibility leaders can act on.
Lead operating rhythms with Mission, GTM, and other teams outside EPD to make handoffs and decisions consistent.
Run the release process from initiation through launch, including sales training and enablement with GTM.
Put the PM Handbook, Outcome Briefs, journey dashboards, and decision records into practice without adding unnecessary process, and measure their adoption.
Define product metrics, instrumentation requirements, and executive reporting in partnership with Analytics and Engineering.
Make customer research, feedback, and past decisions easy for every team to find and reuse.
Automate friction-heavy workflows with AI, partnering with Knowledge Systems and internal tooling teams.