Product Operations

Juicebox

4d • $150,000 - $200,000

About The Position

Juicebox is hiring for a Product Operations role to turn customer insights into better products. The role works closely with Product, Engineering, Design, and customer-facing teams to understand customer usage, identify opportunities for improvement, investigate product issues, and support new features. It involves learning the product in depth and owning the details that contribute to a strong customer experience.

Requirements

• Experience solving problems in product operations, business operations, customer success, consulting, analytics, or another relevant role; strong internships, entrepreneurial projects, and other evidence of ownership also count.
• Clear interest in becoming a Product Manager and enthusiasm for hands-on work learning a product and helping customers succeed.
• Strong analytical instincts, including asking good questions, investigating details, and using evidence to make recommendations.
• Clear, concise communication and the ability to turn an ambiguous issue into an actionable problem.
• Strong follow-through, including tracking details, bringing the right people together, and seeing work through to resolution.
• Curiosity about AI and comfort learning technical concepts, working with engineers, and experimenting with new tools.
• Bias toward action, openness to feedback, and judgment to adapt as priorities change.

Nice To Haves

• Experience with SQL, product analytics, AI tools, or building simple automations.

Responsibilities

• Join customer conversations and synthesize feedback from Sales, Customer Success, and Support to identify recurring pain points and unmet needs.
• Reproduce bugs, clarify customer impact, work with Engineering and Product to prioritize fixes, and close the loop on product issues.
• Test new features and AI-powered workflows, identify confusing experiences and edge cases, and support beta testing and launches.
• Analyze product usage, adoption, and customer feedback to surface opportunities and evaluate whether changes deliver value.
• Partner with Product, Engineering, and Design to translate well-defined problems into clear requirements, support delivery, and assess results.
• Improve processes for capturing feedback, tracking issues, and communicating product updates, using lightweight tools and automation to reduce manual work.

Benefits

• Top-of-market compensation with meaningful equity.
• Daily meals: breakfast catering, lunch through DoorDash corporate, and dinner for employees staying after 7 p.m.
• For US employees: medical coverage with 100% employer-paid employee premiums on a PPO Platinum plan with a $0 deductible; 90% employer contribution for dependents.
• For US employees: dental and vision coverage with 90% employer coverage for employees and 85% for dependents.
• For US employees: $2,000 annual wellness stipend.
• For US employees: $300 per month commuting stipend.
• For UK employees: private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
• For UK employees: £1,500 annual wellness stipend.
• For UK employees: £3,500 per year commuting stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed