Product Operations Coordinator
About The Position
LexisNexis Risk Solutions’ Insurance team provides customers with solutions and decision tools combining public and industry-specific content, technology, and analytics to support risk evaluation and operational efficiency throughout the insurance policy lifecycle. The team obtains and manages records and documentation that contribute to accurate risk assessment and works collaboratively with internal partners, law enforcement agencies, and other external resources. The role description identifies the position as a Records Acquisition Specialist. It supports insurance customers by researching, obtaining, and maintaining police records and related documentation. The specialist works with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards. The position is onsite five days per week in a collaborative, production-focused environment.
Requirements
- Customer service skills focused on creating, maintaining, and enhancing customer relationships.
- Ability to use Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to learn quickly and thrive in a production-based environment.
- Excellent oral and written communication skills.
- High school diploma.
- Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
Nice To Haves
- Experience in Criminal Justice, Insurance Claims, call center environments, and/or police departments; preferred but not required.
- Salesforce knowledge.
Responsibilities
- Research and review requests and police-record information from websites and internal and external databases.
- Fulfill, edit, and modify police-record requests to ensure compliance with company standards and order completeness for product delivery.
- Perform additional research as required to meet customer expectations.
- Meet and exceed departmental productivity and accuracy goals.
- Conduct outgoing calls to agencies regarding requests.
- Review, compile, acquire, organize, and maintain records.
- Apply an understanding of records procurement processes for insurance purposes.
- Support high-quality customer outcomes through accurate record management.
Benefits
- Country-specific benefits are offered; details depend on location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
