Product Operations Coordinator - Customer Programs

Experian • Madison, MS

2d • $82,644 - $143,249 • Hybrid

About The Position

The Product Operations Coordinator - Customer Programs provides operational support for Product programs involving customers and external partners. The role manages logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events, allowing Product Managers to focus on customer learning and product decisions. The position reports to the Director of Product Management and is based in or near one of Experian’s designated collaboration hubs. It includes providing on-site support and travel as needed.

Requirements

• Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role.
• Experience managing multiple programs, timelines, participants, and dependencies simultaneously.
• Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation.
• Ability to coordinate work across teams and stakeholders without direct authority.
• Ability to travel as needed for customer visits, advisory meetings, and events.
• Reside in or near one of the designated collaboration hubs for the role.

Nice To Haves

• Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs, such as advisory boards, customer councils, early-access programs, or conferences.
• US healthcare and revenue cycle experience.
• Experience with Jira, Salesforce, Confluence, or Microsoft 365.

Responsibilities

• Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta early-access client programs, from scheduling and invitations through follow-up.
• Support Product participation in major customer events by coordinating timelines, speakers, materials, and readiness.
• Provide on-site support for customer visits, advisory meetings, and events.
• Maintain program calendars, participant lists, trackers, and action items, and provide visibility into upcoming programs, readiness, and open actions.
• Communicate promptly and professionally with customers and internal partners about program logistics and next steps.
• Track commitments, dependencies, and risks through completion, and escalate issues requiring Product Manager or leadership decisions.
• Create reusable playbooks, templates, and checklists, and identify ways to simplify or automate recurring program work.
• Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, and sick time.
• 12 paid holidays.
• Variable pay opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed