Product Operations Coordinator - Customer Programs

Experian

1d • Hybrid

About The Position

The Product Operations Coordinator - Customer Programs provides operational support for Product programs involving customers and other external partners. The role manages logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events, enabling Product Managers to focus on customer learning and product decisions.

The position is based in or near one of Experian’s collaboration hubs: Costa Mesa, California; San Jose, California; Allen, Texas; Austin, Texas; Franklin, Tennessee; New York, New York; Schaumberg, Illinois; Washington, D.C.; Atlanta, Georgia; Boston, Massachusetts; or Seattle, Washington. The role reports to the Director of Product Management and may require travel for customer visits, advisory meetings, and events.

Requirements

• Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role.
• Experience managing multiple programs, timelines, participants, and dependencies at the same time.
• Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation.
• Ability to coordinate work across teams and stakeholders without direct authority.
• Ability to travel as needed for customer visits, advisory meetings, and events.
• Reside in or near one of the designated collaboration hubs.

Nice To Haves

• Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs such as advisory boards, customer councils, early-access programs, or conferences.
• US healthcare and revenue cycle experience.
• Experience with Jira, Salesforce, Confluence, or Microsoft 365.

Responsibilities

• Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta early-access client programs, from scheduling and invitations through follow-up.
• Support Product participation in major customer events, including timelines, speakers, materials, and readiness.
• Provide on-site support for customer visits, advisory meetings, and events.
• Maintain program calendars, participant lists, trackers, and action items, and provide clear visibility into upcoming programs, readiness, and open actions.
• Send timely, professional communications to customers and internal partners about program logistics and next steps.
• Track commitments, dependencies, and risks through completion, and escalate issues requiring Product Manager or leadership decisions.
• Create reusable playbooks, templates, and checklists, and identify ways to simplify or automate recurring program work.
• Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401K.
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed