Product Operations Coordinator

RELX•Duluth, GA

7d•Onsite

About The Position

LexisNexis Risk Solutions’ Insurance team provides data, technology, and analytics to support risk assessment and operational efficiency across the insurance policy lifecycle. The role supports insurance customers by researching, obtaining, and maintaining police records and related documentation. It works with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered according to company standards. This is an onsite role five days per week in a collaborative, production-focused environment.

Requirements

Customer-service skills focused on creating, maintaining, and enhancing customer relationships.
Ability to use Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to learn quickly and thrive in a production-based environment.
Excellent oral and written communication skills.
High school diploma.
Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.

Nice To Haves

Experience in criminal justice, insurance claims, call center environments, and/or police departments; preferred but not required.
Salesforce knowledge.

Responsibilities

Research and review requests and police-record information using websites and internal and external databases.
Fulfill, edit, and modify police-record requests to meet company standards and ensure orders are complete for product delivery.
Conduct additional research as needed to meet customer expectations.
Meet or exceed departmental productivity and accuracy goals.
Make outgoing calls to agencies regarding requests.
Review, compile, acquire, organize, and maintain records.
Apply knowledge of records procurement processes for insurance purposes.
Support high-quality customer outcomes through accurate record management.