Product Operations Specialist

New Law Business Model • Boulder, CO

3d • $82,000 - $95,000 • Remote

About The Position

NewLaw Business Model is seeking a Senior Product Operations Specialist to help build and govern the systems, processes, and infrastructure that support the company’s growth. The position serves as an internal operational consultant and business systems architect, partnering with Product teams to assess operational feasibility, shape technical workflows, and create scalable procedures across two product suites: Memberships and Advanced Growth (Managed) Services (AGS).

The role contributes to product and operational strategy, system design, enterprise standards, and cross-functional initiatives. It includes independent responsibility for evaluating operational challenges, developing solutions, directing project resources, and establishing processes that improve product delivery and member experiences. The specialist will work with tools and systems including HubSpot, Docebo, and connected enterprise platforms, and will explore opportunities to use AI and automation.

This is a full-time, exempt W2 position with an annual base salary range of $82,000–$95,000, plus eligibility for discretionary company-wide and individual performance-based bonuses. It is 100% remote for qualified candidates authorized to work and residing in the continental United States, excluding California. Team members are expected to maintain a dedicated workspace, reliable high-speed internet, and hardware with at least 16 GB RAM. NewLaw provides required software licenses and security access, as well as a monthly home office/technology allowance.

Requirements

• Experience in Product Operations, Business Systems, Technical Operations, or a comparable operational advisory or systems architecture role.
• Strong technical skills with CRM platforms, workflow automation, and connected business systems.
• Demonstrated ability to exercise independent judgment in designing system workflows, establishing integration standards, and resolving complex operational breakdowns.
• Experience leading cross-functional projects with ownership of scope, timelines, and deliverables.
• Strong systems thinking and analytical skills, with experience using data to drive strategic business improvements.
• Ability to collaborate with Product Managers, Engineers, and functional leaders to translate business needs into working solutions.
• Excellent communication, organizational, and problem-solving skills.
• Must be authorized to work and reside in the continental United States, excluding California.

Nice To Haves

• Experience with HubSpot, Docebo, Asana, Zapier, or Make.
• Background in SaaS, digital education, memberships, or managed services.
• Experience evaluating and executing platform migrations, complex product structures, or third-party integrations.
• Familiarity with APIs, webhooks, or AI-enabled workflows.

Responsibilities

• Advise product leadership on operational strategy and system feasibility to inform product design and roadmap decisions.
• Establish operating standards and workflow frameworks for internal and member-facing tools to improve business efficiency.
• Identify and evaluate AI and automation solutions, assess their business case, and develop implementation strategies.
• Define operational architecture, launch specifications, and standard operating procedures for new products and features.
• Design and govern cross-departmental data flows and platform integrations supporting product administration, member access, internal teams, and member experiences.
• Analyze operational friction and alternative solutions, then implement structural changes that improve reliability and scalability.
• Design business performance metrics and executive reporting frameworks for product activation, usage, engagement, and operational health.
• Connect member feedback and operational data across Product, Sales, Coaching, and Member Care.
• Synthesize business intelligence, advise senior leadership on operational trends, and provide strategic recommendations.
• Lead high-impact, cross-functional initiatives from conception through implementation, launch, and optimization.
• Set project priorities, allocate operational resources, and resolve cross-departmental roadblocks.
• Develop operational documentation and training programs, and manage organizational change to support adoption.
• Establish governance policies and architectural standards across HubSpot, Docebo, and connected enterprise systems.
• Develop sustainable operational policies and oversee administrative workflows to eliminate redundancy.
• Identify systemic root causes and develop long-term operational policies rather than temporary fixes.

Benefits

• 100% remote work.
• Medical, dental, and vision insurance.
• 401(k) retirement program with discretionary company match.
• Flexible paid time off, including applicable statutory paid sick leave.
• Company-wide and individual performance-based discretionary bonus eligibility.
• Career growth and leadership development opportunities.
• Monthly home office/technology allowance to assist with remote workspace and internet expenses.
• Required software licenses and security access provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed