Product Operations Specialist
About The Position
Empire & Co. is hiring a Product Operations Specialist for its Strategy & Digital Product team. The role is based in the company’s New York City office with a hybrid work arrangement and supports the day-to-day operations of its digital product portfolio, including Empire Shop, Status Report, and Warehouse Tool. The specialist manages product administration, user access, client onboarding, quality assurance, documentation, and operational support to help keep the platforms running smoothly and efficiently. The role works closely with the Product Manager, IT and development partners, internal teams, clients, and third-party warehouse partners. It supports product launches, troubleshooting, product adoption, and process improvements, helping maintain the operational foundation of the digital products and streamline workflows across the organization. It is suited to an organized, process-minded person interested in furniture, interior design, and digital technology.
Requirements
- 1–3 years of experience in e-commerce operations, product operations, project coordination, or a related role.
- Highly organized, with strong attention to detail and demonstrated follow-through.
- Comfortable working across multiple systems, spreadsheets, and digital tools, and able to learn new platforms quickly.
- Strong written communication skills and a service-oriented approach to supporting internal and external users.
- Strong problem-solving skills, including the ability to troubleshoot issues, identify patterns, and coordinate solutions.
- Curious and process-minded, with an interest in improving recurring tasks and workflows.
- Experience using AI tools, with good judgment about when and how to use them to improve efficiency.
- Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment.
- Comfortable working independently while collaborating with cross-functional teams.
Nice To Haves
- Interest in commercial furniture, interior design, e-commerce, or digital products.
Responsibilities
- Manage user setup, permissions, client onboarding, and day-to-day product administration.
- Maintain product and catalog data, merchandising updates, and recurring operational needs within Empire Shop.
- Maintain and merchandise demo sites for sales presentations and product demonstrations.
- Keep product information, user access, and platform details accurate and up to date.
- Respond to and triage user questions, technical issues, and product bugs, coordinating resolutions with the Product Manager and IT or development partners.
- Support internal teams, clients, and third-party warehouse partners with product questions and troubleshooting.
- Track recurring issues and identify opportunities to improve workflows, automate tasks, and enhance the user experience.
- Perform quality assurance and regression testing for product releases, updates, and enhancements.
- Document testing results, identify issues, and communicate findings to appropriate teams.
- Maintain help content, training materials, release notes, and internal process documentation.
- Support product launches, training, and adoption across internal teams, clients, and third-party warehouse partners.
- Help coordinate product rollouts and communicate updates, changes, and new features to relevant stakeholders.
- Identify opportunities to streamline recurring tasks and improve product operations efficiency.
- Work with the Product Manager on ongoing product needs, freeing capacity for roadmap planning, discovery, and feature development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
