Support Specialist, Product Operations

Global Industrial•Sugar Hill, GA

About The Position

The Product Manager Support Specialist supports Product Management strategic initiatives to grow categories and achieve the company’s sales and profit objectives. The role helps internal teams manage product data changes with a focus on customer experience, validates and processes master data for SKU setup and maintenance, and collaborates with stakeholders to execute projects. It also supports product onboarding, web presentation, system updates, vendor data collection, process documentation, and the product needs of Sales and Customer Service.

Requirements

Associate or bachelor’s degree, or 1–2 years of related work experience.
Strong organizational skills.
Ability to multitask in a fast-paced environment.
Resourcefulness, eagerness to learn, and keen attention to detail and deadlines.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to work in a team and across departments.
Proficiency with computers, especially MS Excel and data manipulation.

Nice To Haves

Knowledge of Power BI, other analytical tools, or lean process improvement.

Responsibilities

Assist internal teams with changes and iterations of product data, advocating for the voice of the customer.
Pursue process improvements that enable organizational change and improve the overall customer experience.
Validate and process master data to support efficient and accurate SKU setup and maintenance.
Collaborate with Product Managers, IT Developers, Digital Merchandising, Warehouse Operations, and other stakeholders to execute projects.
Communicate with vendors to collect product and marketing data as needed.
Assist with onboarding new products and fine-tuning web presentation to meet content standards.
Update systems with product changes, including pricing and enhancements.
Create, update, and maintain process and procedure documentation.
Provide ongoing support to Sales and Customer Service departments for pre- and post-order product needs.
Assist with internal data collection and analysis to support department projects.