Product Support Specialist

Datacor • Hammond, LA

1d • Hybrid

About The Position

Datacor is seeking a high-energy, customer service-minded, tech-savvy Product Support Specialist to join its Customer Support Team. Product Support Specialists are the face of Datacor to its customers, providing friendly, thorough, and knowledgeable support from initial contact through resolution. The role involves understanding customer needs and helping customers use Datacor software to solve problems, including identifying issues, troubleshooting, and resolving them. It is technical in nature and requires research, analytical, and database skills. The position is hybrid and located at 1111 W Morris Ave, Hammond, Louisiana 70403.

Requirements

• 2–5 years of experience writing SQL queries and conducting data manipulation and scrubbing.
• Strong research skills to collect information, troubleshoot, and document issues.
• At least intermediate working knowledge of Microsoft Office Excel.
• Experience in customer support, technical support, and project management.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong organizational and time-management skills.
• Previous experience with Software as a Service (SaaS).

Responsibilities

• Provide Tier One technical support.
• Handle customer support calls, emails, and feature requests, build relationships with customers, and advocate for them.
• Help new and existing customers with software projects, including custom report building and custom app configuration.
• Help create, contribute to, and maintain technical documentation.
• Work with the Client Services and Development teams to improve internal and customer-facing tools used to interact with the product.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed