Product Support Specialist

Oregon Tool • Oregon, IL

4d • $67,000 - $77,000 • Onsite

About The Position

The Product Support Specialist responsibilities include providing technical support to District Managers, Dealers and end users of Woods products. Additional responsibilities also include evaluating warranty claims, product training, and providing field service calls.

Requirements

• Bring 5–7 years of relevant technical experience, ideally supporting agricultural, industrial, or similar equipment
• Communicate technical information clearly through strong technical writing, documentation, and verbal communication with both technical and non-technical audiences.
• Apply strong analytical and problem-solving skills to troubleshoot issues, evaluate information, make sound decisions, and turn solutions into action.
• Thrive in a collaborative, hands-on environment by taking initiative, continuously learning, following through on goals, and effectively using Microsoft Office tools including Outlook, Word, and Excel.
• Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration.

Nice To Haves

• a bachelor’s degree is preferred but not required.

Responsibilities

• Be the go-to technical resource for District Managers, dealers, and customers, providing product support, training, troubleshooting, and application guidance for Woods Equipment.
• Diagnose equipment issues using your knowledge of mechanical systems and basic hydraulic and electrical circuits, helping customers identify the right solutions, products, and configurations for their needs.
• Drive effective warranty support by evaluating returned parts, reviewing warranty concerns, and maintaining timely communication with dealers through resolution.
• Strengthen product knowledge across the dealer network by developing technical service publications, maintaining clear documentation and communication, and providing hands-on product support at trade shows and other events as needed.

Benefits

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan
• Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed