Product Business Support Specialist

ICW Group

2d•$83,017 - $140,000•Hybrid

About The Position

The Product Business Support Specialist partners cross-functionally to execute insurance product design, implementation, and project management. The role facilitates planning and delivery of product business solutions aligned with department and company strategy and serves as a liaison between business and technology subject matter experts. The specialist manages product business solutions end to end; works with business leaders to identify process gaps, gather and document requirements, define roadmaps, and coordinate project phases, workstreams, dependencies, and resources. The role gathers rates, rules, and forms requirements from Product and Actuarial teams and coordinates implementation with IT and Underwriting, including alignment with regulatory filings and effective dates across systems. The position coordinates user acceptance testing, test-case documentation, defect reporting and resolution, and access to appropriate environments. It also supports deployment and implementation of product changes, post-implementation support, production issue resolution, and tracking business issues through the implementation lifecycle. This role has no supervisory responsibilities. It operates in a professional office environment and frequently uses computers, telephones, copiers, and other standard office equipment. The position is hybrid, as indicated by the job tags.

Requirements

Bachelor's degree from a four-year college or university, with a major or emphasis in Business, Information Technology, Insurance, or a related field; additional experience may be considered in lieu of a degree.
At least 5 years of insurance experience.
At least 3 years of relevant technical insurance product experience involving rates, rules, and forms.
Knowledge of the end-to-end insurance process.
Understanding of dependencies and how changes in one area affect downstream areas.
Outstanding communication and documentation skills in business-process and technical formats.
Foundational expertise in project management techniques.
High-level business knowledge in at least one functional business area.
Experience interacting with Information Systems and Technical Engineers.
Strong analytical skills and ability to create compelling business cases.
Team-oriented approach and ability to conduct effective meetings with business and project teams.
Ability to translate business user needs into specifications.
Understanding of insurance product implementation lifecycles and experience writing business requirements and business test specifications.

Nice To Haves

Project management experience in prior roles.
Chartered Property Casualty Underwriter (CPCU), Associate in Insurance (AINS), or another insurance industry designation.
Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or CAPM certification.
Working knowledge of Jira, Confluence, and Visio.

Responsibilities

Manage product business solutions end to end to ensure project objectives are met.
Partner with business leaders and executives to identify process gaps, write requirements, and define project roadmaps aligned with company strategy.
Elicit, analyze, and document business solutions arising from changes across multiple teams and systems.
Convert project roadmaps into phases and workstreams with business partners.
Gather rates, rules, and forms requirements from Product and Actuarial teams and coordinate implementation with IT and Underwriting liaisons.
Coordinate changes to implementation requirements when filing objections affect rates, rules, or forms.
Track dependencies and process gaps with business and technical subject matter experts and document solutions.
Coordinate resource allocation with participating business and technical teams.
Provide stakeholders with updates on objectives, schedules, status, conflicts, and dependencies.
Monitor project activities, resource constraints, and team progress, and communicate issues requiring attention.
Coordinate Product and Actuarial user acceptance testing and user access to appropriate environments.
Coordinate test-case documentation with Underwriting and Product teams, log results, and ensure test errors are documented and reported to IT.
Follow up with IT on timing and resource availability for testing fixes with business subject matter experts.
Support UAT and test-defect resolution, including documenting test cases and results and coordinating retesting.
Coordinate deployment and implementation of product changes involving rates, rules, and forms.
Partner with PMO, IT, and Underwriting to plan and execute deployment deliverables.
Communicate with line-of-business partners to resolve and align expectations where systems are shared.
Fast-track internal development work and support feature enhancements, including documentation and project management.
Provide ongoing production support by responding to user issues and collaborating with technical teams to analyze and resolve them.
Assign, document, and track business issues through the implementation lifecycle; escalate delays and roadblocks and work with subject matter experts to align system implementation and business processes with effective dates and filed and approved rates, rules, and forms.