Product Operations Manager (Consumer Data / Marketing Technology)

Clorox • Durham, NC

2d • Hybrid

About The Position

The Product Operations Manager (Consumer Data / Marketing Technology) turns defined product direction and requirements into coordinated, delivery-ready work and drives execution across product, technology, and business teams. The role refines requirements, aligns teams on delivery needs, and guides initiatives through validation, launch, and transition to ongoing operations. It uses working knowledge of platform capabilities, implementation practices, and governance to anticipate dependencies, maintain documentation and traceability, and resolve delivery challenges while escalating decisions that require broader business or specialized technical judgment.

The role coordinates cross-functional delivery across Marketing, Technology, Data, Privacy, Security, Procurement, agencies, and external partners. It manages intake, backlogs, work-management workflows, requirements, documentation, implementation activities, and operational readiness. The successful candidate is a collaborative problem-solver who combines operational discipline with practical coordination in a fast-paced environment.

The position is hybrid, with three days per week in the office and two days remotely. Clorox describes its culture as inclusive and values-based. Benefits include health plans, a 401(k) program with company match, flexible time off (including half-day summer Fridays depending on location), fertility and adoption benefits, and eligibility for incentive plans. U.S. salary ranges vary by work location: Zone A $109,400–$210,000; Zone B $100,300–$192,500; Zone C $91,200–$175,000. Starting pay depends on job-related factors, including skills, knowledge, experience, and location.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• At least 5 years of experience in technical program management, product operations, program delivery, business systems analysis, marketing technology, data platforms, or a related field.
• Experience converting defined business or product direction into delivery plans, detailed requirements and work items, acceptance criteria, process documentation, validation scenarios, or implementation activities.
• Ability to lead and coordinate cross-functional initiatives involving multiple stakeholders, matrixed teams, and external vendors or partners.
• Experience managing complex programs, including timelines, milestones, dependencies, risks, issues, decisions, and implementation readiness activities.
• Experience learning and applying repeatable implementation patterns, operating procedures, and governance requirements to new and related delivery scenarios.
• Hands-on experience supporting digital, MarTech, consumer data, or technology platform implementations, including integrations and operational readiness activities.
• Strong problem-solving and execution skills, including resolving delivery-level ambiguity within established direction, identifying practical solutions, driving work forward with limited oversight, and recognizing decisions that require escalation.
• Excellent communication, facilitation, and stakeholder management abilities, including translating technical, business, and data concepts for diverse audiences.
• Ability to collaborate effectively with technical teams and understand platform capabilities, data integrations, and governance requirements without serving as the primary engineer or architect.

Nice To Haves

• Experience with first-party consumer data, consumer packaged goods (CPG), consumer marketing, or enterprise MarTech environments is strongly preferred.
• Experience supporting consumer engagement, customer data, CRM, or marketing technology ecosystems.
• Experience with Agile planning, PI planning, Jira, or comparable work-management platforms.

Responsibilities

• Organize Product Owner-defined direction, prioritized scope, and high-level requirements into executable delivery plans and actionable workstreams.
• Coordinate cross-functional teams across Marketing, Technology, Data, Privacy, Security, Procurement, agencies, and external partners to drive project execution.
• Manage intake processes, backlog quality, Jira workflows, Confluence documentation, and end-to-end requirement traceability.
• Elaborate defined requirements into user stories, acceptance criteria, business rules, process documentation, and validation scenarios; clarify gaps with the Product Owner and technical partners.
• Identify delivery needs, dependencies, risks, and approvals by applying working knowledge of platform capabilities, implementation patterns, and governance requirements.
• Lead planning and working sessions to align stakeholders, remove blockers, communicate progress, and drive accountability.
• Resolve delivery-level ambiguity and execution challenges within established direction through coordination, problem-solving, and stakeholder collaboration.
• Coordinate platform administration and integration lifecycle activities, including access, taxonomy implementation, data mapping, environment readiness, testing, launch, monitoring, support, migration, and offboarding, within established governance and vendor onboarding processes.
• Maintain documentation for integrations, data flows, business rules, support processes, and reusable implementation practices.
• Partner with engineering, architecture, governance, and vendor teams to investigate issues, evaluate solutions, and validate end-to-end delivery.
• Monitor project health, milestones, and delivery outcomes; escalate decisions affecting scope, priorities, business rules, governance, architecture, or specialized technical matters to appropriate owners.
• Improve operational processes, templates, workflows, and delivery standards to enhance efficiency and consistency.

Benefits

• Comprehensive, competitive benefits prioritizing wellbeing and flexibility.
• Robust health plans.
• Market-leading 401(k) program with a company match.
• Flexible time off benefits, including half-day summer Fridays depending on location.
• Inclusive fertility and adoption benefits.
• Eligibility to participate in Clorox incentive plans, subject to applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager