Product Operations Coordinator, Governance Risk Readiness

Experian

2d•Remote

About The Position

The Product Operations Coordinator - Governance, Risk & Readiness provides operational ownership for governance, risk, security, and readiness work that Product teams must navigate. The role coordinates reviews and assessments, routes questions to subject matter experts, manages timelines and approvals, maintains supporting information, and helps Product teams respond efficiently to requirements. The Coordinator develops working knowledge of relevant processes and stakeholders, identifies issues that need escalation, and continuously improves how the work is managed. The position reports to the Director Product Management.

Requirements

At least 3 years of experience coordinating cross-functional work in governance, risk, compliance, security, operations, project/program management, or a related area.
Ability to manage multiple priorities, stakeholders, and deadlines effectively.
Strong judgment to resolve operational issues and escalate when specialized expertise is needed.
Ability to build collaborative relationships across technical, business, and risk-focused teams.
Comfort learning and using approved AI-enabled tools and workflows responsibly.

Nice To Haves

Familiarity with information security, risk, compliance, privacy, governance, audit, or assessment processes.
Experience coordinating assessments, audits, questionnaires, proposals, or documentation-intensive reviews.
Familiarity with governance or risk management tools and workflows.
Experience creating reusable documentation, knowledge resources, or process guidance.
Experience supporting process improvement or workflow automation.

Responsibilities

Coordinate governance, risk, security, and readiness assessments from intake through completion.
Manage timelines, requirements, documentation, approvals, and follow-up while keeping stakeholders informed.
Partner with subject matter experts and cross-functional teams to route questions and coordinate accurate responses.
Track deadlines, open actions, risks, and blockers, escalating items to the appropriate owner when needed.
Create and maintain reusable templates, guidance, checklists, and documentation to improve consistency and efficiency.
Build working knowledge of relevant policies, standards, and processes to help teams navigate requirements.
Identify opportunities to simplify, standardize, or automate governance workflows.
Use approved AI and automation tools responsibly to support research, tracking, documentation, and knowledge reuse while maintaining appropriate human review.
Coordinate intake, routing, timelines, follow-up, escalation, approvals tracking, and completion.
Identify and engage appropriate subject matter experts.
Organize evidence, supporting information, and reusable responses.
Provide visibility into workload, deadlines, bottlenecks, and recurring sources of friction.
Continuously improve the coordination process.