Product Operations Analyst

Entergy•New Orleans, LA

4d•Hybrid

About The Position

The Product Operations Analyst analyzes and optimizes the operational performance of utility products and services. The role collects and interprets operational data, identifies process-improvement opportunities, creates presentations, and helps ensure products and services comply with relevant regulations and industry standards. Working across functional teams, the analyst supports efficiency, reliability, and customer experience by providing data-driven insights and recommendations to the product management team. The position includes operational data analysis; process optimization; asset and resource management; regulatory compliance monitoring; incident and outage analysis; dashboard and report development; and collaboration with product, customer insights and journey, marketing, sales, operating company customer service teams, and third-party vendors. The role can be filled at levels ranging from Analyst I through Analyst Sr. Lead depending on related experience. It is based in New Orleans, Louisiana, with hybrid workplace flexibility and no relocation offered. Travel is up to 25%.

Requirements

Bachelor's degree in a technical or business-related field, or equivalent work experience.
Relevant professional experience varies by level: Analyst I, 0–2 years; Analyst II, 2–4 years; Analyst III, 4–6 years; Analyst Sr, 6–8 years; Analyst Sr. Lead, 8 or more years.
Strong data collection, analysis, and interpretation skills, including the ability to derive insights from complex datasets.
Proficiency with data analysis tools and software such as Excel, SQL, and Power BI.
Excellent communication and presentation skills, including the ability to translate complex data into actionable insights.
Conceptual knowledge of theories, practices, and procedures within a discipline, and general business knowledge developed through education or experience.
Team-oriented and flexible, with a record of collaborating with multiple stakeholders and driving results through influence.
Ability to use existing procedures to solve standard problems, analyze information and standard practices to make judgments, and apply intellectual curiosity and creativity.
Ability to simplify complex data and strategies and align departmental strategies with organizational goals.
Collaborative mindset and ability to work effectively in a cross-functional team; self-motivated, with integrity and credibility, and able to work independently.
Flexibility and ability to interface with diverse individuals and cross-functional teams.
Ability to exchange straightforward information, ask questions, check for understanding, and communicate effectively in digital and business settings.
Attention to detail and strong interpersonal, verbal, and written communication skills.
Authorization to work in the United States; the company will not sponsor work visas for this position.
Ability to travel up to 25%.

Nice To Haves

Experience with utilities, specifically utility products or programs.
Experience with Agile ways of working, or strong eagerness to learn and adopt them.

Responsibilities

Gather and analyze operational data on product and service usage patterns, reliability, maintenance, and resource utilization; identify trends, anomalies, and improvement opportunities.
Evaluate operational processes and collaborate with cross-functional teams to implement improvements to product performance, customer experience, and regulatory compliance.
Manage product assets and resources through inventory management, lifecycle optimization, utilization analysis, cost control, risk mitigation, compliance adherence, and data-driven reporting.
Analyze resource utilization and allocation, and recommend ways to support efficient and cost-effective product delivery.
Monitor operational performance for compliance with regulations, industry standards, and internal policies; identify and address issues that may affect compliance.
Monitor product assets and operations for optimal performance; investigate incidents, outages, and service disruptions, determine root causes, and develop mitigation strategies.
Collaborate with product management, operations teams, and third-party vendors to implement corrective actions and prevent recurring incidents.
Develop and maintain operational performance dashboards and reports, and provide insights and recommendations based on operational data.
Work with product, customer insights and journey, marketing, sales, and operating company customer service teams to provide data-driven insights and support product initiatives.
Communicate findings and recommendations and create presentations for stakeholders, including senior management.
Be available for additional hours, alternate work locations, or additional duties during storms, outages, emergencies, or other situations as deemed necessary by the company.