Product Operations Analyst

TrueContext

2d•$100,000 - $140,000•Remote

About The Position

TrueContext is hiring a Product Operations Analyst to help its product team make faster, better-informed decisions. The role owns the data, processes, and tools that connect product management with engineering, customer success, sales, and support. Reporting to the SVP of Product, the analyst works closely with product managers on planning, launches, and customer feedback. It is a hands-on role focused on turning messy inputs into clear systems and useful insights. The position is remote in the United States, with occasional travel to TrueContext’s Ottawa, Canada headquarters potentially required.

Requirements

2 to 4 years of experience in product operations.
Hands-on experience with a BI or product analytics tool, such as Power BI, Tableau, Looker, Amplitude, Pendo, or Userpilot.
Working knowledge of agile development and tools such as Jira and Confluence.
Clear writing and speaking skills, including the ability to explain data to non-technical audiences.
Strong organizational skills and the ability to manage several projects at once without losing detail.
A habit of simplifying work by identifying and fixing repeated manual tasks.

Responsibilities

Build and maintain dashboards tracking adoption, feature usage, retention, and other product health metrics.
Answer ad hoc questions from product managers and leadership with clear, well-sourced analysis.
Collect, tag, and synthesize customer feedback from support tickets, sales calls, surveys, and in-app channels.
Turn recurring customer feedback themes into evidence that product managers can use to prioritize work.
Run quarterly planning, roadmap reviews, and OKR tracking; keep the roadmap and backlog accurate and visible to stakeholders.
Manage release checklists, readiness reviews, and internal communications to prepare sales, support, and marketing for launches.
Own and improve product tools such as Jira, Confluence, and the product analytics platform.
Document workflows, establish standards, and automate repetitive manual work.
Help product managers define success metrics before launches and report results afterward.
Support in-app surveys, onboarding flows, and A/B tests.
Write release notes, product updates, and monthly reports explaining what shipped and why.