Product Data Operations Analyst

Grand Circle Corporation•Boston, MA

12h•Hybrid

About The Position

Grand Circle Corporation is seeking a Product Data Operations Analyst to build, activate, maintain, and audit travel product data in GERT and related systems. The role protects the accuracy and integrity of product, pricing, inventory, linkage, schedule, and reservation-facing information so products can be sold, serviced, managed, and audited without preventable barriers. The analyst executes time-sensitive product changes, investigates data and system issues, validates results against approved sources, documents evidence, and works across Product Management, WW Finance, Revenue Management, Inventory, Operations, Web, Sales, Customer Service, and technology teams. This is a detail-intensive, deadline-driven role combining transaction execution, analysis, quality control, documentation, and cross-functional coordination. Work volume may increase during build seasons, product launches, reprices, and major operational changes. The analyst is expected to protect customer and business outcomes by preventing inaccurate pricing, booking barriers, incomplete setup, reservation impact, and audit gaps.

Requirements

Strong attention to detail and commitment to accurate, complete work.
Ability to manage multiple priorities, meet deadlines, and follow work through to closure.
Analytical, troubleshooting, and problem-solving skills, including comparing source documents with system results.
Strong typing, data-entry, and general computer skills; experience working with databases or structured business systems.
Proficiency with Microsoft Excel, including lookups, filters, formulas, and data validation.
Clear written and verbal English communication skills and ability to follow detailed written procedures.
Sound independent judgment, appropriate escalation, and ability to maintain effective working relationships across departments.
Ability to learn complex product structures, pricing rules, system dependencies, and audit requirements.

Nice To Haves

Experience with GERT, reservation, inventory, or master-data systems.
Experience with GCT products, pricing, inventory, reservations, product operations, finance operations, or data quality.
Excel experience with queries, VLOOKUP/XLOOKUP, pivot tables, macros, Python, or structured templates.
SQL, scripting, programming, upload, or automation experience.
Experience testing system changes or tools and documenting defects, expected results, and acceptance criteria.
Experience working from SOPs, maintaining audit evidence, and operating in a deadline-driven environment.

Responsibilities

Complete assigned PCFs, reprices, rebuilds, calendar actions, corrections, and operational updates accurately and by required deadlines.
Create and maintain product hierarchy, product master data, program schedules, dates, extensions, hotels, ships, cabins, linkage, pricing, allotments, contracts, and related setup required for open-to-sales readiness.
Process approved updates to base, air, single, pre/post, ship upgrade, optional, promotional, discount, and supplemental pricing; apply price protection and reservation maintenance when required.
Validate work against approved flowcharts, CMS and Air Pricing grids, contracts, allotment documents, PCFs, reprice templates, and other authorized sources.
Perform product, pricing, linkage, inventory, gateway, allotment, schedule, reservation, upload-log, and before/after audits; complete secondary review for high-risk changes.
Investigate inaccurate or incomplete data, booking barriers, upload failures, system limitations, and cross-system mismatches; identify root causes and coordinate resolution.
Use Excel, queries, uploads, macros, SQL-supported processes, MCTS, Python, and internal audit tools for bulk updates, exception identification, and output validation.
Maintain clear work status, ownership, due dates, blockers, completion dates, evidence, and follow-up actions in appropriate trackers and communication channels.
Follow up on missing approvals or source information, raise risks early, provide completion updates, and ensure unresolved dependencies have documented owners.
Help test new tools, update SOPs, identify recurring errors and manual work, and recommend training, automation, or control improvements.

Benefits

Annual incentive bonus.
Comprehensive and heavily subsidized medical, dental, and vision plans.
On-site gym access, holistic wellness sessions, and group fitness classes.
Substantial paid time off (PTO), 11 paid holidays, and Summer Fridays.
Extensive parental leave, with up to 12–16 weeks paid at 100% of base salary.
50% off trips for the employee and a companion, 25% off for additional immediate family members, and exclusive quarterly associate travel deals.
401(k) with company match.
Life insurance and disability coverage.
Tuition assistance for professional and personal development.
Professional development opportunities through overseas travel and access to Pinnacle Leadership & Team Development.
Commuter benefits and FSA options.
Pet insurance and home and auto discounts.
Paid volunteer time off.