Analyst, Product Operations

IHG•Atlanta, GA

4d•Hybrid

About The Position

IHG is seeking an Analyst, Product Operations to support the operational and performance team in delivering programs, resources, and operating practices that help Product & Technology (P&T) work effectively. The role coordinates strategic partner activities, monitors and reports on P&T Innovation Funds, supports the P&T Intern Program, and provides support to P&T-wide Product Operations and Chief of Staff functions. The Analyst brings structure, dependable execution, and clear communication to cross-functional work while supporting P&T learning, enablement, and engagement programs. The position is based in a hybrid work structure, with an expectation of working three days a week in the Atlanta office; this may change according to business needs. Travel is limited to 10%.

Requirements

Bachelor's degree in Business, Operations, Communications, Technology, or a relevant field of work.
2–5 years of experience in product operations, business operations, program coordination, or a related field.
Experience using generative AI and large language model (LLM) tools to design and build operational workflows that improve efficiency, consistency, and decision-making.
Experience developing and implementing AI agents or automations to streamline processes and operations.
Strong organizational and project coordination skills, with the ability to manage multiple workstreams, deadlines, and stakeholders.
Strong written and verbal communication skills, including the ability to create clear updates, meeting materials, templates, and leadership-ready presentations.
Detail-oriented and dependable, with experience maintaining accurate trackers, reports, documentation, and shared resources.
Proactive, solutions-focused problem-solver able to bring structure to evolving work and drive clear next steps.
Experience coordinating cross-functional programs, events, or partner activities and building productive stakeholder relationships.

Responsibilities

Own and coordinate Strategic Partner deliverables, including Partner 101 briefs, quarterly progress updates on key workstreams, executive business reviews, leadership deep dives, and partner events.
Monitor P&T Innovation Fund requests, approvals, spending, and outcomes; maintain accurate reporting and improve stakeholder visibility.
Support planning and delivery of the P&T Intern Program, including coordination with HR, tower and intern pairing, program operations, and feedback collection.
Maintain and improve Product Operations frameworks, templates, resources, and best practices to enable consistent ways of working across P&T.
Coordinate P&T learning, enablement, leadership, culture, and Lunch & Learn programs.
Support priority initiatives and SWARM activities as needed through meeting coordination, stakeholder follow-up, progress tracking, and operational execution.
Provide ad hoc Product Operations and portfolio support as team and business priorities evolve.
Develop AI agents and workflows to streamline processes and operations.