Analyst, Product Operations & Performance
About The Position
The Analyst, Product Operations & Performance partners with product teams to turn raw data into actionable insights. The role owns metrics, dashboards, and reporting cadences that provide leadership visibility into customer engagement with connected vehicle experiences and support measurable improvements in product performance and customer satisfaction. It serves as a bridge between intelligence team members and integrated services leaders, aligning teams on important metrics and helping them act on insights quickly. The analyst establishes analytics review and reporting practices across the Digital Product organization, translates behavioral and engagement data into recommendations, and builds tools to track product KPIs. The role also partners with data engineering on pipelines and instrumentation, supports experimentation and cohort analysis, develops customer lifetime value, engagement, and retention metrics, and presents recommendations to senior leadership. It collaborates with Global Data Insight & Analytics (GDIA), UX, and business teams, and promotes analytics literacy and accountability across product teams.
Requirements
- Bachelor's degree in a quantitative field such as Business Analytics, Statistics, Economics, or Computer Science, or equivalent practical experience.
- 5+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a track record of measuring post-launch success.
- 3+ years of deep experience with product analytics tooling such as Amplitude and data visualization platforms such as Power BI, Looker, or Tableau.
- Expertise in separating signal from noise in complex datasets and building compelling narratives for product and cross-functional leadership.
- Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
- Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.
- Experience using AI to dramatically accelerate work, with the ability to show how AI changed work pace or process.
- Must be legally authorized to work in the United States; employment eligibility verification is required at hire.
- Visa sponsorship is not available.
Responsibilities
- Define and maintain a consistent operating rhythm for product analytics reviews, business reviews, and performance reporting across the Digital Product organization.
- Translate complex behavioral, usage, and engagement data into actionable insights for product managers, engineers, and executive stakeholders.
- Build and maintain dashboards and self-service analytics tools tracking product KPIs such as feature adoption, engagement, retention, funnel conversion, and connected vehicle usage patterns.
- Partner with data engineering teams to ensure data pipelines, instrumentation, and tracking support product analytics needs.
- Identify opportunities to improve connected vehicle experiences through data-driven experimentation, A/B testing, and cohort analysis.
- Develop and monitor metrics tied to customer lifetime value (CLV), engagement, and retention across digital product touchpoints.
- Present findings and recommendations to senior leadership to influence product strategy and roadmap prioritization.
- Champion data literacy and accountability by embedding analytics best practices within product teams.
- Collaborate with Global Data Insight & Analytics (GDIA), UX, and business teams to ensure analytics needs are reflected in product requirements.
Benefits
- Immediate medical, dental, vision, and prescription drug coverage.
- Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
- Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
- Vehicle discount program for employees and family members, and management leases.
- Tuition assistance.
- Employee resource groups.
- Paid time off for individual and team community service.
- Paid holidays, including the week between Christmas and New Year's Day.
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
