Product Mgmt Group Mgr

PNC•Washington, DC

1d•Onsite

About The Position

As a Director of Small Business Payment Strategy within PNC's Retail Banking organization, this role is based in a PNC location. The position defines strategy and delivers business and financial results for a product portfolio by leading teams that manage new and existing products. It focuses on creating differentiated customer experiences using traditional and emerging technology, operations, and data analytics capabilities. The role leads product strategy and development, sponsors projects for feasibility and value, presents initiatives and policy changes for executive approval, and oversees delivery against timelines, budgets, and strategic goals. It also represents PNC in the marketplace, leads product launches and enhancements, resolves complex operational issues, and presents ideas to governing committees. As a senior escalation point, the role coordinates outcomes with sales, marketing, digital delivery, internal service partners, external stakeholders, and clients throughout the product lifecycle. It contributes to risk appetite and limits as part of the first line of defense and owns business responses to audit and regulatory findings. The position leads product lines and managers, and develops the performance of the product development management team and key contributors. PNC describes itself as an in-office company and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. The position is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

A university or college degree is typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Typically 8 or more years of industry-relevant experience.
Typically at least 5 years of prior management experience.
Proven leadership experience with a moderate to large scope of responsibility.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include business objectives, customer solutions, marketing, product development, product management, and sales.
Competencies include collaboration, competitive environment awareness, design thinking, emerging technologies, innovation, managing multiple priorities, problem solving, product development strategy, and solutions development.

Nice To Haves

Master's degree, PhD, or certifications are desirable.
Preferred skills include business objectives, customer solutions, marketing, product development, product management, and sales.

Responsibilities

Define product portfolio strategy and execute business and financial results through teams managing new and existing products.
Create differentiated customer experiences using technology, operations, and data analytics capabilities.
Develop product and customer experience strategies for relevant business segments and product groups; sponsor development projects for feasibility and value.
Present initiatives and policy changes for executive management support, and manage delivery to schedule, budget, and strategic goals.
Participate in the marketplace to influence product and customer experience trends and lead new product launches or enhancements.
Anticipate and resolve complex operational and process problems; present ideas to governing committees for approval and maintain industry relationships.
Serve as a senior escalation point and secure successful outcomes with sales, marketing, digital channel delivery, and other internal service partners.
Lead activities with external stakeholders and clients throughout the product lifecycle.
Support determination of risk appetite and limits as part of the first line of defense and own business responses to audit and regulatory findings.
Lead one or more product lines and managers; motivate and develop the performance of the product development management team and key contributors.
Model customer focus and effective risk management, and fulfill PNC people-manager expectations, including inclusion, values-based leadership, change, results, and talent development.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year based on career level and years of service, depending on eligibility.