Product Master - Surface Drills

Sandvik•Phoenix, TN

5d•Onsite

About The Position

Act as the subject matter expert for Surface Drills, leveraging a deep understanding of concepts and principles in this area. This role serves as the division's technical contact, facilitating two-way communication between the Sales Area and the EQ Product Line/factory. The Product Master will collaborate with Level 6 Product Line Managers within the Sales Area and ensure frontline readiness for new technologies and product introductions by developing operational readiness plans that include parts, resources, and training.

Requirements

>8 years Sandvik Surface Drills Experience
Advanced coaching/trainer (including knowledge transfer between factory and Sales area) experience
Engineering/Technical qualification (degree/diploma)
Relevant Trade Certification/equivalent
Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded
Drilling Rock Drill Technologies
Automation and/or Rock Drills i-SERIES (expert skills and knowledge)
Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics
Proficient in English, both written and oral.
Proficient in relevant computer software and IT systems.
Advanced technical report writing.
Advanced in digitalized systems relevant to equipment.
Proficient equipment operator.
Advanced knowledge of the mining environment and application of equipment.
Behavioral Job Fit Score >5
Proficiency Level: Expert

Nice To Haves

Driving Success
Communication (verbal and Writing)
Investigating issues (Practically minded, Learning orientated, insightful)
Coaching Skills
Self-Awareness + Emotional Intelligence
Facilitating
Building Successful Teams
Consulting
Collaboration
Product and Service Delivery
New Product and Markets focus
Evaluate Problems
Processing Details
Structuring Tasks

Responsibilities

Act as the subject matter expert for Surface Drills.
Serve as the division technical contact person, with two-way communication to Sales Area and EQ Product Line/factory.
Collaborate with Level 6 Product Line Managers within the Sales Area.
Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan.
Conduct highly specialized installations, repairs, and inspections of various products and equipment at customer sites or own premises.
Determine the best approach for customer support, considering energy efficiency, environmental impact, and maintenance costs.
Perform advanced troubleshooting for highly complex situations and provide technical feedback on issues (CPI = Product Issues Feedback).
Transfer knowledge and use it to solve new and highly complex problems.
Collect technical information and add it to the database.
Complete analysis of failed products and report on anything out of the ordinary.
Recommend and/or develop product or process changes to improve system performance or meet user needs.
Organize corrective campaigns and follow up on their completion in the Sales Areas.
Conduct and support warranty investigations.
Provide application advice to sales and review operating cost proposals.
Interpret control system data and upgrade software.
Provide expert input into project specifications, cost and material estimates, project schedules, reports, contacts, or tender documents.
Report and document results of activities and findings.
Make recommendations based on reports to better serve the customer and improve processes.
Perform adjustments of systems for client equipment.
Conduct product launch and testing for client commissioning services.
Build and maintain customer relationships and act as a trusted advisor.
Support the customer’s product/application/processes/competency/mining conditions by advising on possible improvements.
Produce positive results in sales-client interventions.
Use deep knowledge of tasks, tools, and procedures associated with providing technical support to the sales team and customers.
Ensure Product Operational Readiness, which is the package that de-risks customers in changing out a competitor fleet to Sandvik.
Act as an active member of global Expert Networks.
Coordinate information and knowledge between Equipment divisions and Sales Areas.
Conduct technical training courses/seminars.
Provide new product training/coaching (assure course content translations are correct).
Lead and co-ordinate equipment division workshops and seminars.
Collect technical feedback and provide it to the EQ Division product line.
Collaborate with the Parts & Services division and take technical responsibility for training interventions in relevant Sales Areas (manuals, toolkits, implementation of plans and schedules).
Function as second line support between Parts & Services, Equipment Divisions, Sales Areas, and Technical and Application Specialists.
Take technical and application ownership of market releases of new products and new product versions, and ramp down of old products.
Provide aftermarket support to Equipment divisions and Sales Areas.
Provide Project Operational Readiness support for large projects.
Guide, coach, and train colleagues in application processes, equipment, and client-facing behaviors.
Transfer knowledge to other service technicians to build team capability and knowledge.
Deliver high-level technical and application training to colleagues and refined content training to customers/operators.
Provide project/technical leadership to a group of service technicians.
Support Research/Development in technical details during the New Product Development (NPD) process.
Make improvements to create a safer working environment.
Participate in safety issue reviews and investigations.
Implement product safety and service bulletins.
Prepare and execute all activities in line with SHEQ rules, regulations, procedures, and guidelines, and promote awareness, including highlighting any anomalies as appropriate.