Product Manager / Senior Product Manager

Phorest

20h • Remote

About The Position

Phorest is seeking experienced Product Managers at mid and senior levels to shape products that help hair, beauty, and medspa professionals run thriving businesses. Working with Design, Engineering, and Data, the role turns customer insights into product improvements while balancing strategy with hands-on delivery. The Product Manager owns high-impact initiatives, shapes roadmaps, prioritises work, and delivers measurable outcomes. The role builds relationships across teams and regions, brings clarity to complex challenges, and helps raise product quality. Senior team members may also mentor colleagues and influence product direction beyond their own domain.

Phorest is a SaaS company serving more than 155,000 hair, beauty, and medspa professionals worldwide. Its all-in-one software and AI-driven tools support bookings, payments, marketing, client growth, and team management. Phorest is a Certified B Corp, and 25% of the company is owned by employees.

The position can be based remotely, and flexi-time and working from home are possible.

Requirements

• Between 5 and 8 years of Product Management experience.
• A proven track record of successful product launches and significant business outcomes.
• Strong customer empathy and a structured approach to problem solving, including seeking direct insight from salons and end-users and continuously validating assumptions.
• Ability to connect product and roadmap decisions to company strategy, customer value, and commercial outcomes while balancing user needs, business value, and technical feasibility.
• Confidence partnering with Engineering and Design, constructively challenging ideas and making trade-offs.
• Ability to build credibility, align senior stakeholders and cross-functional teams without relying on authority, and communicate clearly and persuasively.
• Organisation, dependability, and ability to bring clarity to complex workstreams and follow through from discovery to impact.
• Analytical, outcome-focused approach, including defining success, setting and tracking KPIs such as ROI and ARR, analysing product usage, and turning evidence into insights.
• Resilience and adaptability when navigating ambiguity and responding to new evidence.
• Strong knowledge of Agile methodologies and product development frameworks.
• Experience with tools such as Jira and Looker.

Nice To Haves

• Experience in hair, beauty, or wellness, consumer products, mobile products, or a relevant product area.
• Experience selecting and managing suppliers or vendors.
• For senior-level team members, experience mentoring others and influencing product direction beyond their own domain.

Responsibilities

• Own a product area end-to-end, defining its strategy, long-term roadmap, and key bets in line with Phorest’s mission and measurable outcomes.
• Lead complex, high-impact initiatives across squads, functions, or regions.
• Partner with Engineering, Design, and Product Operations to align dependencies, reduce ambiguity, and deliver through influence.
• Lead discovery through customer conversations, data analysis, experiments, and assumption validation.
• Build partnerships with regional teams and regularly join customer calls to bring in-market insight to product decisions.
• Translate insights into clear problems, product requirements, and actionable plans.
• Prioritise by balancing customer value, strategic fit, and commercial return; communicate trade-offs, risks, and progress to stakeholders and partners.
• Collaborate with Commercial, Success, Support, Product Marketing, and regional teams to align readiness, incorporate feedback, and support adoption.
• Track adoption, customer outcomes, and commercial measures such as ROI and ARR; use post-launch data and feedback to improve initiatives and achieve intended impact.
• Keep the product area organised and transparent with an up-to-date roadmap, prioritised backlog, clear requirements, initiative metrics, and proactive progress updates.
• Build business cases for major investments.
• Mentor and support other Product Managers, sharing feedback and strengthening product practice across the team.

Benefits

• Private healthcare, 2 Wellness Days, an employee assistance program, and a free online GP service.
• Competitive compensation, an Employee Share Purchase Scheme, pension, life assurance, and income protection.
• Bike to work scheme and tax saver transport tickets.
• Two weeks of leave for fertility treatment, pregnancy loss, and menopause.
• Enhanced maternity and paternity benefits.
• Learning environment and development opportunities, including development programs and access to online resources such as LinkedIn Learning.
• Three moving days.
• Flexi-time and working from home are possible; remote work is also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed