Payments-Digital & Design-Search-Product Manager-Vice President
About The Position
The Product Manager in the Search and AI team is a core leader responsible for innovating product offerings and leading the end-to-end product life cycle. The role acts as the voice of the customer and develops profitable products that provide customer value. It guides product launches, gathers feedback, and ensures high-quality client experiences, with a focus on scalability, resiliency, and stability. The Product Manager collaborates with cross-functional teams to deliver products that meet customer expectations. The role is accountable for payments search quality, spanning upstream data-feed reliability through the API used by agents and users. It works across system-of-record teams outside its direct control, maps data lineage, establishes freshness and failure observability, and leads remediation. The Product Manager develops product strategy and vision, conducts discovery and market research, owns and maintains the product backlog, and tracks success metrics including cost, features and functionality, risk posture, and reliability.
Requirements
- At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Technical depth sufficient to read data lineage, discuss index design, review API schemas, and demonstrate hands-on familiarity with LLM tool use.
Nice To Haves
- Demonstrated prior experience working in a highly matrixed, complex organization.
Responsibilities
- Be accountable for payments search quality, from upstream data-feed reliability to the API used by agents and users, working across system-of-record teams outside the role’s direct control.
- Map data lineage, establish freshness and failure observability for sources, and lead fixes.
- Develop product strategy and vision that deliver value to customers.
- Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
- Own, maintain, and develop a product backlog that enables development to support the strategic roadmap and value proposition.
- Build a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
- Guide product launches, gather feedback, and help ensure high-quality client experiences in collaboration with cross-functional teams.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
