Product Manager - Inbound/Outbound Transportation

Staples•Framingham, MA

22h

About The Position

The Product Manager – Inbound/Outbound Transportation defines product priorities, manages the product backlog, and translates customer and business needs into actionable requirements. The role collaborates with cross-functional teams to develop and enhance digital products and capabilities that improve customer experience and deliver measurable business results. Using customer insights, analytics, market trends, and business priorities, the Product Manager drives roadmap execution, influences stakeholders, solves complex challenges, and supports innovation across Staples’ digital platforms, including opportunities to use AI-enabled tools and capabilities. The role leads product initiatives for inbound and outbound transportation and shipment tracking, creating scalable solutions across parcel, LTL, truckload, ocean, and rail workflows. It partners with carriers, transportation teams, technology teams, and external integration providers to evaluate tracking-data requirements, integration methods, certification timelines, system limitations, and delivery risks. The Product Manager also uses SQL, operational reporting, and data from platforms such as Oracle or Snowflake to investigate transportation-related operational and technical issues, recommend solutions, and communicate well-supported decisions to business and technical stakeholders.

Requirements

Bachelor's degree in Business, Technology, Product Management, Information Systems, Computer Science, Marketing, Engineering, or a related field, or equivalent professional experience.
At least 5 years of product management experience focused on digital products or eCommerce platforms.
Experience managing product backlogs, user stories, requirements, acceptance criteria, and feature prioritization.
Experience delivering digital products in partnership with engineering, UX, analytics, data science, or other technical teams.
Proven experience managing products through the full lifecycle, from concept through launch and continuous improvement.
Experience using customer insights, analytics, KPIs, OKRs, and performance metrics to make product decisions.
Strong experience managing multiple stakeholders, priorities, dependencies, and cross-functional initiatives.
Experience creating product documentation, roadmap updates, business cases, and stakeholder communications.
Strong analytical and quantitative skills with a data-driven approach to decision-making.
Comprehensive understanding and practical application of Agile methodologies, tools, and frameworks.
Strong communication and stakeholder management skills, including the ability to influence technical and non-technical audiences.
Ability to thrive in a fast-paced environment while managing multiple priorities and competing business needs.
Strong collaboration skills and experience leading cross-functional initiatives without direct authority.
Passion for customer-focused digital experiences and continuous product improvement.
Agile mindset and ability to adapt to changing business priorities.
Leadership and mentoring capabilities, with a commitment to developing others.
Curiosity and practical experience using AI tools to enhance productivity and product outcomes.

Nice To Haves

At least 3 years of experience supporting transportation, logistics, carrier technology, shipment tracking, or related supply chain products, particularly outbound transportation.
Experience with carrier integrations, onboarding, certification, or compliance, including direct carriers or platforms such as ProShip, ShipStation, EasyPost, Pitney Bowes, or similar carrier-connection aggregators.
Working knowledge of transportation and warehouse systems, tracking APIs, and logistics data platforms such as WMS, Blue Yonder, FourKites, or project44, along with hands-on SQL and database analysis experience.
Master's degree in a related field.
Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP, or similar credentials.
Product management certification such as AIPMM Certified Product Manager.
Experience managing products across desktop, mobile, app, or eCommerce platforms.
Experience with A/B testing, experimentation, conversion optimization, and customer journey analysis.
Experience working with AI/ML-enabled products, personalization, automation, recommendations, search, or other data-driven capabilities.
Experience partnering with data science and engineering teams to define success metrics, validate solutions, and drive continuous improvement.
Experience using AI productivity tools to support product discovery, analysis, backlog management, and stakeholder communication.
Experience in B2B, commercial eCommerce, retail, supply chain, office products, or related industries.

Responsibilities

Define, prioritize, and manage the product backlog for assigned digital products, platforms, and capabilities.
Align product priorities with customer needs, digital strategy, and business objectives in collaboration with business leaders and stakeholders.
Translate customer insights, analytics, market trends, and stakeholder feedback into user stories, requirements, acceptance criteria, and product recommendations.
Serve as a liaison between business partners, engineering teams, UX, analytics, data science, and external vendors.
Prioritize enhancements, defects, technical work, and feature development according to customer value, business impact, team capacity, and delivery timelines.
Partner with engineering and UX teams through Agile ceremonies, including backlog refinement, sprint planning, testing, product reviews, and release readiness.
Monitor product performance using KPIs, OKRs, customer feedback, and digital analytics to identify optimization opportunities.
Drive discovery, experimentation, and continuous improvement to enhance product performance and customer experience.
Anticipate, manage, and resolve product issues, dependencies, and risks to support successful delivery.
Use AI productivity tools and partner with technical teams to evaluate AI/ML-enabled opportunities that improve customer experiences, operational efficiency, and decision-making.
Mentor and support less experienced team members by sharing product management practices and Agile expertise.
Lead inbound and outbound transportation and shipment-tracking initiatives, translating business and customer needs into scalable solutions across parcel, LTL, truckload, ocean, and rail workflows.
Partner with carriers, transportation teams, technology teams, and external integration providers to assess tracking-data requirements, integration methods, certification timelines, system limitations, and delivery risks.
Use SQL, operational reporting, and data from platforms such as Oracle or Snowflake to investigate transportation-related operational and technical issues, recommend solutions, and communicate decisions to business and technical stakeholders.