Product Manager - Inbound/Outbound Transportation

Staples Inc.•Framingham, MA

1d•$89,000 - $121,000

About The Position

Staples’ eCommerce team builds customer-centric experiences across its mobile, desktop, and app platforms, using customer insights, analytics, testing, merchandising, and campaigns to grow profitable results. The team works across sales, merchandising, finance, logistics, and technology to deliver a holistic digital experience. The Product Manager – Inbound/Outbound Transportation defines product priorities, manages the product backlog, and translates customer and business needs into actionable requirements. The role collaborates with cross-functional teams to develop and improve digital products and capabilities, drive roadmap execution, influence stakeholders, address complex challenges, and support innovation across Staples’ digital platforms, including potential AI-enabled capabilities. This position leads product initiatives for inbound and outbound transportation and shipment tracking, creating scalable solutions across parcel, LTL, truckload, ocean, and rail workflows. It partners with carriers, transportation teams, technology teams, and external integration providers on tracking-data requirements, integration approaches, certification timelines, system limitations, and delivery risks. The Product Manager also uses SQL and operational data from platforms such as Oracle or Snowflake to investigate issues, recommend solutions, and communicate data-supported decisions.

Requirements

Bachelor’s degree in Business, Technology, Product Management, Information Systems, Computer Science, Marketing, Engineering, or a related field, or equivalent professional experience.
At least 5 years of product management experience focused on digital products or eCommerce platforms.
Experience managing product backlogs, user stories, requirements, acceptance criteria, and feature prioritization.
Experience delivering digital products in partnership with engineering, UX, analytics, data science, or other technical teams.
Experience managing products across the full lifecycle, from concept through launch and continuous improvement.
Experience using customer insights, analytics, KPIs, OKRs, and performance metrics to guide product decisions.
Strong experience managing multiple stakeholders, priorities, dependencies, and cross-functional initiatives.
Experience creating product documentation, roadmap updates, business cases, and stakeholder communications.
Strong analytical and quantitative skills and a data-driven approach to decision-making.
Comprehensive understanding and practical application of Agile methodologies, tools, and frameworks.
Strong communication, stakeholder management, collaboration, problem-solving, and influencing skills, including the ability to work with technical and non-technical audiences and lead without direct authority.
Ability to thrive in a fast-paced environment, manage multiple priorities, adapt to changing business needs, and continuously improve customer-focused digital products.
Leadership and mentoring capabilities, and curiosity and practical experience using AI tools to improve productivity and product outcomes.

Nice To Haves

At least 3 years of experience supporting transportation, logistics, carrier technology, shipment tracking, or related supply chain products, particularly outbound transportation.
Experience with carrier integrations, onboarding, certification, or compliance, including direct carriers or aggregators such as ProShip, ShipStation, EasyPost, or Pitney Bowes.
Working knowledge of transportation and warehouse systems, tracking APIs, and logistics data platforms such as WMS, Blue Yonder, FourKites, or project44, together with hands-on SQL and database analysis experience.
Master’s degree in a related field.
Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist, or PMI-ACP, or similar credentials.
Product management certification such as AIPMM Certified Product Manager.
Experience managing products across desktop, mobile, app, or eCommerce platforms.
Experience with A/B testing, experimentation, conversion optimization, and customer journey analysis.
Experience with AI/ML-enabled products, personalization, automation, recommendations, search, or other data-driven capabilities.
Experience partnering with data science and engineering teams to define success metrics, validate solutions, and drive continuous improvement.
Experience using AI productivity tools for product discovery, analysis, backlog management, and stakeholder communication.
Experience in B2B, commercial eCommerce, retail, supply chain, office products, or related industries.

Responsibilities

Define, prioritize, and manage the product backlog for assigned digital products, platforms, and capabilities.
Align product priorities with customer needs, digital strategy, and business objectives in collaboration with business leaders and stakeholders.
Translate customer insights, analytics, market trends, and stakeholder feedback into user stories, requirements, acceptance criteria, and product recommendations.
Serve as a liaison among business partners, engineering, UX, analytics, data science, and external vendors.
Prioritize enhancements, defects, technical work, and feature development according to customer value, business impact, team capacity, and delivery timelines.
Partner with engineering and UX through Agile ceremonies, including backlog refinement, sprint planning, testing, product reviews, and release readiness.
Monitor product performance using KPIs, OKRs, customer feedback, and digital analytics to identify optimization opportunities.
Drive discovery, experimentation, and continuous improvement to improve product performance and customer experience.
Anticipate, manage, and resolve product issues, dependencies, and risks to support successful delivery.
Use AI productivity tools and work with technical teams to evaluate AI/ML-enabled opportunities that could improve customer experiences, operational efficiency, and decision-making.
Mentor and support less experienced team members by sharing product management best practices and Agile expertise.
Lead product initiatives for inbound and outbound transportation and shipment tracking, translating business and customer needs into scalable solutions across parcel, LTL, truckload, ocean, and rail workflows.
Partner with carriers, transportation teams, technology teams, and external integration providers to assess tracking-data requirements, integration methods, certification timelines, system limitations, and delivery risks.
Use SQL, operational reporting, and data from platforms such as Oracle or Snowflake to investigate transportation-related operational and technical issues, recommend solutions, and communicate evidence-based decisions to stakeholders.