Business Channel Strategy & Product - Product Manager

NBH Bank•Kansas City, MO

About The Position

The Product Manager supports the execution of new products and enhancements in payments and digital banking for consumer, small business, and commercial business lines. The role contributes market intelligence and other data to product recommendations and business cases, and works with the Product Director to plan, oversee, and lead assigned projects from ideation through completion. The Product Manager partners with vendors to understand current and future system functionality and collaborates with internal teams on product changes and related training communications. The role serves as a subject matter expert for assigned products and services, works with Finance to analyze product performance against financial expectations, manages vendor relationships and escalates incidents, and assists with testing product enhancements. It also leads, trains, motivates, and coaches Product Analysts. Associates are expected to build respectful relationships with clients and colleagues and maintain current knowledge of applicable regulations and bank policies, including OCC, CFPB, and OFAC requirements. The position may be performed remotely and/or in an office setting. Core hours are generally 8 a.m. to 5 p.m., with flexibility in start and end times and after-hours assistance for projects, rollouts, and upgrades. Occasional work travel or training is required, less than 10% of the time.

Requirements

Bachelor’s degree in Business, Finance, or an equivalent combination of education and work experience.
10 or more years of banking, product management, or treasury management experience.
Experience working with several core system providers.
Experience supporting online banking and online account opening.
Experience managing multiple vendors and partners.
Experience leading projects.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Good oral, written, and interpersonal communication skills.
FIS IBS core practical experience.
Ability to prioritize competing demands and manage multiple tasks or projects effectively.
Ability to handle ambiguity, think critically, solve problems creatively, plan and meet deadlines, and demonstrate personal accountability.
Ability to manage multiple priorities with quick turnarounds.

Nice To Haves

Master’s degree in Business, Finance, or an equivalent combination of education and work experience.
15 or more years of retail banking, small business banking, commercial banking, treasury management, or operations experience.
Expansive knowledge of advanced techniques in Word, Excel, and PowerPoint.
Strong oral, written, and interpersonal communication skills.
Excellent presentation skills, diplomacy, problem-solving, organizational awareness, and creative thinking.

Responsibilities

Support execution of new products and enhancements in payments and digital banking for consumer, small business, and commercial business lines.
Gather market intelligence and other data to support new product recommendations and business cases.
Work with the Product Director to plan, oversee, and lead assigned projects from ideation through completion.
Partner with vendors to understand current and future functionality of existing systems.
Collaborate with internal teams on product changes and communicate product and service updates to the training team.
Serve as a subject matter expert for assigned products and services.
Collaborate with Finance to analyze data and determine whether products meet financial expectations.
Manage assigned vendor relationships, including ongoing communication and incident escalation.
Assist with testing new and existing product enhancements.
Lead, train, motivate, and coach Product Analysts.
Maintain current knowledge of regulations and bank policies and procedures relevant to the position.
Drive rapid ideation by identifying problems to solve and defining a picture of success.
Answer end-user and frontline questions by working with internal and strategic vendor partners.
Interface with strategic vendor partners to roll out new products or enhancements to existing functionality.
Gather, analyze, and maintain information about key competitors and prepare regular analyses of competitors’ forms, rates, and offerings.
Lead User Acceptance Testing activities to ensure requirements have been satisfied.
Develop and facilitate communications and training related to product implementation, market promotions, and product changes when needed.
Build rapport with clients and fellow associates and treat others with respect and consideration.