Business Channel Strategy & Product - Product Development Analyst

NBH Bank•Kansas City, MO

1d•Onsite

About The Position

The Product Development Analyst supports the execution of new products and enhancements in payments and digital banking for consumer, small business, and commercial business lines. The role contributes to gathering market intelligence and other data for product recommendations and business cases, and works with the Product Manager to plan, oversee, and lead assigned projects from ideation through completion. The analyst partners with vendors to understand current and future system functionality and collaborates with internal teams on product changes, including communicating updates to the training team. The analyst serves as a subject matter expert for assigned products and services, works with Finance to analyze product performance against financial expectations, manages assigned vendor relationships and incident escalations, and assists with testing product enhancements. Associates are expected to build respectful relationships with clients and colleagues and maintain current knowledge of applicable regulations and bank policies, including OCC, CFPB, and OFAC requirements. The work is performed in a typical office setting, with a core schedule of 8 a.m. to 5 p.m. and frequent flexibility in start and end times. After-hours assistance may be needed for projects, rollouts, and upgrades. Minimal travel may be required for training or educational purposes. Certain tasks may require grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead; the role may also require working at a rapid pace for periods typically no longer than 10 hours.

Requirements

High school diploma or equivalent required.
At least 5 years of relevant job experience with bank operations.
Valid driver's license and driving history that meets the Bank's driver standards if driving is required; driving history will be verified in a Motor Vehicle Report.
Strong written and verbal communication skills, including the ability to explain product functionality, requirements, and issues to technical and non-technical stakeholders.
Interpersonal and collaboration skills to work cross-functionally with Technology, Operations, Compliance, Finance, and external vendor partners.
Proficiency in Microsoft Excel and Word, including data analysis, reporting support, and documentation.
Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced product environment.
Strong analytical and problem-solving skills, including evaluating issues, identifying root causes, and recommending solutions.
Ability to work with ambiguity and use critical thinking and structured analysis to bring clarity.
Ownership, accountability, attention to detail, and commitment to accurate, high-quality work.
Ability to meet the physical and pace demands described for the role, including grasping, pushing, pulling, lifting, bending, and raising or holding hands and arms overhead when performing certain tasks.

Nice To Haves

Five or more years of previous banking experience.
Associate's degree, or a relevant combination of education and job experience.
Continued education emphasizing math, statistics, analytics, and/or accounting.
Experience or familiarity with core banking systems such as FIS IBS or similar and supporting product integrations.
Experience supporting reporting and KPI tracking, product implementations, feature rollouts, User Acceptance Testing, and training materials.

Responsibilities

Support the execution of new products and enhancements in payments and digital banking for consumer, small business, and commercial business lines.
Gather market intelligence and other data to support product recommendations and business cases.
Work with the Product Manager to plan, oversee, and lead assigned projects from ideation through completion.
Partner with vendors to understand current and future functionality of existing systems and manage assigned vendor relationships, including ongoing communication and incident escalation.
Collaborate with internal teams on product changes and communicate product and service updates to the training team.
Serve as a subject matter expert for assigned products and services.
Collaborate with Finance to analyze data and assess whether products meet financial expectations.
Assist in testing new and existing product enhancements and participate in and validate User Acceptance Testing.
Support new product implementations and feature rollouts, coordinating across teams, tracking milestones, and ensuring readiness.
Support reporting and KPI tracking, monitor product performance, identify trends, and highlight opportunities or risks.
Support the development and execution of training materials, communications, and procedures for new products, enhancements, and process changes.
Maintain current knowledge and consistent compliance with applicable regulations and bank policies and procedures.
Build rapport with clients and fellow associates and treat others with respect and consideration.
Perform other duties as needed.