Product Manager - Payments Platform, Vice President

JPMorgan Chase & Co. • New York, NY

18h • $99,750 - $215,000

About The Position

As a Vice President, Product Manager in Payments, you will lead cross-functional teams through the full product lifecycle, from shaping and challenging requirements to shipping on time and operating and evolving resilient services in production. You will work across product, engineering, architecture, design, analytics, and risk partners to build scalable, well-controlled capabilities designed for reuse across multiple journeys and partners. This hands-on product leadership role is suited to builder-operators who combine product judgment, technical fluency, operational rigor, and a drive to create lasting change. The role calls for thriving in ambiguity, challenging assumptions, communicating clearly at every level, and moving between API-level details and executive-level discussion.

You will own platform strategies and customer journeys, including zero-to-one initiatives, as well as roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution. You will define requirements, KPIs, and success metrics; influence technical design and readiness; support reliable production operations; and drive adoption and partner enablement. You will also lead and coach a small product team and work with risk, controls, legal, compliance, and governance partners to maintain a strong control environment.

Applicants must be authorized to work for any employer in the US. The company cannot provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at the time of offer and may differ from this posting.

Chase is a financial services firm serving households, small businesses, nonprofits, and cities. Its Consumer & Community Banking division serves Chase customers with services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.

Requirements

• 7 years of experience in product management, payments, financial services, or related technology-led roles.
• Demonstrated ability to deliver complex products in large, matrixed organizations with multiple stakeholders and dependencies.
• Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes.
• High technical fluency, including ability to discuss APIs, service-based architectures, integration patterns, and the end-to-end product development lifecycle using Agile methodologies.
• Proven execution rigor, strong attention to detail, self-organization, and comfort operating in ambiguity with minimal oversight.
• Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production.
• Outstanding written and verbal communication skills, including ability to simplify complex topics for executive audiences.
• High judgment and ownership, with ability to raise the standard for how product teams operate.
• Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience.
• Must be authorized to work for any employer in the US; immigration sponsorship and sponsorship takeover are not available.

Nice To Haves

• Experience in money movement and digital payments, including account-to-account transfers, funding and payouts, digital wallets, card-related payments, or payment processing.
• Experience building and scaling platform capabilities and reusable services used by multiple products, journeys, or partners.
• Prior zero-to-one build experience in modern architectures, such as cloud-native microservices and high-throughput, high-availability systems.
• Demonstrated strength in partner enablement and integrations, including simplifying onboarding and improving downstream operational outcomes.
• Fintech, payments platform, or large-scale consumer payments experience.

Responsibilities

• Partner with product, technology, design, and analytics teams to define and deliver customer journeys and platform strategies, including zero-to-one initiatives.
• Own the product lifecycle from discovery through launch, stabilization, adoption, and continuous improvement in production.
• Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics implemented as user stories and workflows.
• Shape and challenge requirements, align stakeholders, and ensure solutions are scalable, reusable, and consistent with platform patterns.
• Collaborate with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations.
• Own roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution to deliver measurable customer and platform outcomes.
• Establish production ownership, including monitoring, incident response partnership, defect prioritization, root-cause remediation, and operational excellence improvements.
• Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes.
• Partner with risk, controls, legal, compliance, and governance teams to ensure a strong risk and controls environment.
• Lead, coach, and raise the bar for a small, high-performing product team centered on accountability, clarity, and outcomes.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior