Product Manager

HCA Healthcare•Nashville, TN

About The Position

HCA Healthcare’s Registration Services organization is seeking a Product Manager for a high-paced delivery team of technical leads, product engineers, and domain experts. The organization develops patient-facing digital products in the registration space. The Product Manager drives product direction and works with business partners, vendors, stakeholders, and technical teams to understand priorities and improve the registration experience. This role ensures business needs are elicited, technology roadmaps align with business strategy, and products are delivered as planned. The Product Manager defines product strategy, prioritizes problems and backlogs, and guides delivery teams through technical leaders. The role develops product vision and solution approaches, assesses opportunities and impacts, and works across business units and enterprise teams. It requires communicating strategy and priorities to stakeholders, listening attentively, and presenting to senior business leaders and large groups, including Product advisory committees. The role includes writing business requirements and product artifacts; maintaining roadmaps and backlogs; defining product narratives, KPIs, and long-term vision; and building strong partner relationships. The Product Manager leads product delivery across the lifecycle, coordinates teams, monitors product performance, manages risks and tradeoffs, supports change management, and continuously improves products using measured KPIs and OKRs. The role also works with UX on prototypes and design concepts and reviews technical designs with delivery peers. The position must adhere to the Code of Conduct and may include other duties as assigned.

Requirements

Seven or more years of relevant work experience.
Bachelor’s degree preferred.
Demonstrated passion for improving digital consumer experience, with a consumer- and data-focused approach.
Strong execution record in a multifaceted organization, including building sponsorship and collaborating with internal product owners to roll out products successfully.
Ability to engage with staff at all levels across varying lines of business.
Creative problem-solving skills and early-stage discovery experience, with the ability to deliver impactful products in a fast-paced environment.
Ability to use patient feedback and data insights to continually hone product instincts.
Experience building and driving adoption of new tools.
Experience with cross-team coordination, project management concepts, and executive presentations.
Experience with program-managed rollout and operations of large-scale enterprise software systems or platforms, or a large-scale online presence.
Experience and discipline in Agile development techniques.
Experience with end-to-end product delivery.
Experience overseeing roadmap strategy and definition.
Experience with feature delivery and tradeoffs in product priorities.
Experience influencing people.
Self-starter able to collaborate with cross-functional partners in a dynamic environment and deliver results.
Excellent verbal and written communication skills.
Experience influencing digital transformation.
Experience working in a team-oriented, collaborative environment, taking ownership and initiative, and holding oneself and others accountable.
Decisiveness and assertiveness, with the ability to achieve results quickly.
Adaptability and flexibility, including the ability to handle ambiguity and changing priorities.
Professional demeanor, positive attitude, and customer-service orientation.
Respect for diversity of experience, characteristics, viewpoints, and opinions.

Nice To Haves

Experience within the healthcare industry is a plus, but not required.

Responsibilities

Write and deliver business requirements and artifacts that enable development of products, features, and infrastructure.
Maintain and continuously prioritize product backlogs and roadmaps based on data and customer needs.
Create narratives to advocate for and justify product launches or changes.
Plan and define the long-term vision for assigned product areas.
Build and improve working relationships with partners and stakeholders.
Determine and track KPIs that measure product success.
Contribute to and develop team processes and mechanisms.
Participate in stand-ups, design reviews, and other meetings with engineers to help ensure a high-quality product.
Communicate effectively with technical and non-technical audiences and build trust with staff, leaders, stakeholders, peers, and vendors.
Advocate for delivery teams and individual contributors and work with leadership to resolve conflicts involving staff, vendors, stakeholders, and business partners.
Coordinate cross-functional communication with Engineering, Analysis, Architecture, QA, and other technical teams.
Collaborate across product, technology, and business teams to establish and communicate product vision, strategy, metrics, and roadmaps.
Define new products and drive alignment across business and technical stakeholder teams.
Establish feature and capability priorities, navigate tradeoffs, and support changing business needs while meeting project timelines.
Build product roadmaps with milestones for discovery, measurement, and demonstrated value.
Qualify and quantify returns on strategic work requests and product functionality through business cases and presentations to senior executives.
Lead product delivery teams and work with matrix partners to execute projects across the product lifecycle.
Coordinate across business units to create cohesive ITG vision and requirements.
Translate business needs into documented, prioritized scope, plans, and funding requests.
Monitor product ITG requests and performance against ITG development goals.
Assess product and project effectiveness after implementation and lead troubleshooting efforts when needed.
Deliver status reports and identify and escalate risks and issues when appropriate.
Monitor product performance data, including patient actions, delivery, financial, and operational data, to identify enhancement opportunities.
Build metrics to prioritize work and drive execution toward product vision and strategy.
Work with finance, product colleagues, and operations to support financial viability, operational excellence, and continuous improvement.
Support proactive issue resolution and productive problem solving around product design and business processes.
Use KPIs and OKRs to continually improve products and set direction for delivery teams to meet work objectives.
Organize delivery teams and enable them to self-govern and execute.
Support change management and improvements to change control processes while minimizing or avoiding patient impact.
Recommend and lead process improvements in product management.
Work with UX to develop prototypes, mockups, or wireframes for new products and functionality.
Review technical designs with Delivery Leads, Product Managers, and peers; understand technical challenges and make informed tradeoffs with the team.
Adhere to the Code of Conduct and perform other duties as assigned.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.