Product Manager - Order to Cash

Concord USA•King of Prussia, PA

1d•Hybrid

About The Position

Concord is seeking a senior Order-to-Cash (O2C) Product Manager for an environmental services client. The role owns back-end O2C business processes and requires deep process expertise rather than specialization in a particular platform. The Product Manager bridges business and IT teams, understands how orders become invoices and invoices become cash, identifies process breakdowns, and turns business needs into clear requirements and improvements. The role is based in King of Prussia, Pennsylvania, with on-site work at least three days per week; candidates must be located in the Philadelphia metropolitan area. The Product Manager owns the end-to-end O2C process, from order entry and pricing through billing, invoicing, collections, and cash application. They document current- and future-state processes, define requirements, user stories, and acceptance criteria for improvements in a custom ERP environment, partner with technical teams through delivery, validate that changes address business problems, and keep stakeholders informed about initiative status and risks. This is a 12+ month contract. Compensation is $65–$75 per hour on W-2 or $75–$85 per hour C2C, based on relevant experience, skills, and qualifications. Applicants must be authorized to work in the United States without sponsorship.

Requirements

At least 10 years of experience in order-to-cash business processes in a product, business process, or business analysis role.
Deep, end-to-end understanding of O2C, including order management, pricing, invoicing, credit, collections, cash application, and dispute management.
Fluency in O2C terminology and common challenges, such as DSO, billing accuracy, unapplied cash, credit holds, and disputes.
Proven experience bridging business and IT teams on back-end process improvements.
Experience with an ERP platform, such as SAP, Oracle, NetSuite, Microsoft Dynamics, or a custom-built system; no specific platform is required.
Ability to work on-site in King of Prussia, PA, at least three days per week.
Must be located in the Philadelphia metropolitan area.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience working in custom or homegrown ERP environments.

Responsibilities

Own the end-to-end order-to-cash process, from order entry and pricing through billing, invoicing, collections, and cash application.
Bridge business teams—including sales operations, billing, credit, and collections—and IT, translating process needs into clear requirements.
Identify O2C pain points, such as billing errors, invoice disputes, delayed collections, and manual workarounds, and drive solutions.
Document current-state and future-state processes and define requirements, user stories, and acceptance criteria for improvements in a custom ERP environment.
Partner with technical teams through delivery and validate that changes solve the underlying business problem.
Track and report initiative status, keep stakeholders informed, and flag risks early.

Benefits

Health insurance
Dental insurance
Vision insurance
Employer contributions to health savings accounts for employees enrolled in high-deductible health plans
Flexible spending accounts for healthcare and dependent care expenses
Lifestyle Spending Account for wellness and personal development
Employer-paid short-term disability insurance (up to 12 weeks)
Employer-paid long-term disability insurance
Employer-provided life and AD&D insurance, with optional additional coverage
Employee Assistance Program for legal, financial, and personal challenges
401(k) with a 1% employer match
Career growth opportunities, including advancement and skill development
Regular team-building events and company-sponsored activities