Product Manager - Order to Cash
About The Position
Concord is seeking a senior Order-to-Cash (O2C) Product Manager to own the back-end O2C business processes for an environmental services client. The role emphasizes deep process knowledge rather than expertise in a particular platform. The Product Manager will bridge business and IT teams, understand how orders become invoices and invoices become cash, identify process breakdowns, and translate them into clear requirements and improvements. The position requires someone with extensive O2C experience who can contribute from day one. The role is hybrid in King of Prussia, Pennsylvania, with on-site work required at least three days per week. The candidate must be located in the Philadelphia metropolitan area and authorized to work in the United States without sponsorship. This is a 12+ month contract. Compensation is $65–$75 per hour on W-2 or $75–$85 per hour C2C, based on relevant experience, skills, and qualifications.
Requirements
- At least 10 years of experience in order-to-cash business processes in a product, business process, or business analysis role.
- Deep, end-to-end understanding of O2C, including order management, pricing, invoicing, credit, collections, cash application, and dispute management.
- Fluency in O2C terminology and common challenges, such as DSO, billing accuracy, unapplied cash, credit holds, and disputes.
- Proven experience bridging business and IT teams on back-end process improvements.
- Experience with an ERP platform; examples include SAP, Oracle, NetSuite, Microsoft Dynamics, or custom-built systems.
- Ability to work on-site in King of Prussia, Pennsylvania, at least three days per week.
- Must be located in the Philadelphia metropolitan area.
- Must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience working in custom or homegrown ERP environments.
Responsibilities
- Own the end-to-end order-to-cash process, from order entry and pricing through billing, invoicing, collections, and cash application.
- Bridge business teams—including sales operations, billing, credit, and collections—and IT, translating process needs into clear requirements.
- Identify O2C pain points such as billing errors, invoice disputes, delayed collections, and manual workarounds, and drive solutions.
- Document current-state and future-state processes and define requirements, user stories, and acceptance criteria for improvements in a custom ERP environment.
- Partner with technical teams through delivery and validate that changes solve the underlying business problem.
- Track and report initiative status, keep stakeholders informed, and flag risks early.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employer contributions to Health Savings Accounts for employees enrolled in High Deductible Health Plans
- Flexible Spending Accounts for healthcare and dependent care expenses
- Lifestyle Spending Account for wellness and personal development
- Employer-paid short-term disability coverage, up to 12 weeks
- Employer-paid long-term disability coverage
- Employer-provided life and AD&D insurance, with options for additional voluntary coverage
- Employee Assistance Program for legal, financial, and personal challenges
- 401(k) retirement savings plan with a 1% employer match
- Career growth opportunities, including pathways for advancement and skill development
- Regular team-building events and company-sponsored activities
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
