SAP Order to Cash Consultant, Senior Manager

PricewaterhouseCoopers•Raleigh, NY

16h

About The Position

As a SAP Order to Cash Consultant, Senior Manager, you will lead client work focused on SAP Customer Relationship Management solutions. You will help organizations improve customer-facing processes, implement software solutions, and support adoption across sales and service workflows. In PwC's Advisory and SAP practices, within the Sales Technology - SAP CX area, you will bring strategic thinking and practical execution to client engagements. You will lead work streams involving requirements analysis, solution design, implementation support, and training, while communicating recommendations and adapting plans as client needs change. You will help shape team direction, coach others through ambiguity, and support delivery aligned with business goals and the firm's service priorities. The position requires travel up to 80%.

Requirements

At least a Bachelor's degree.
At least 7 years of experience.

Nice To Haves

Preference for a Master's or Master of Business Administration degree in Business Administration/Management or Computer Science/Information Systems.
Experience leading SAP Order to Cash transformations across sales, billing, and fulfillment processes.
Experience advising clients on SAP CX configuration, implementation, and process improvement.
Ability to apply systems thinking to uncover process gaps and growth opportunities.
Ability to craft clear messages for executive and cross-functional stakeholder audiences.
Ability to coach teams through ambiguity while advancing operational excellence.

Responsibilities

Lead SAP customer experience and order-to-cash consulting engagements from planning through implementation and stabilization.
Advise clients on CRM process design, sales effectiveness, customer service operations, and system alignment across the customer lifecycle.
Guide complex SAP solution configurations, integration activities, and deployment plans supporting business process transformation.
Translate client requirements into functional design decisions and prioritize scope across sales, service, and commerce capabilities.
Direct cross-functional teams through issue resolution, testing cycles, and cutover activities while maintaining project momentum.
Validate solution outcomes with clients, incorporate feedback, and adjust delivery plans to address changing business needs.
Coach team members through ambiguous workstreams and facilitate clear communication across technical and business stakeholders.
Apply systems thinking to identify process gaps, improve customer experience, and support scalable operating models.
Monitor delivery risks, escalate critical issues when needed, and maintain operational discipline across multiple workstreams.
Model professional and technical standards while representing the firm in client discussions and industry-facing settings.