SAP Order to Cash Consultant, Senior Associate

PricewaterhouseCoopers • Raleigh, NY

18h

About The Position

As a SAP Order to Cash Consultant, Senior Associate, you will support client needs within PwC’s Advisory practice, focusing on SAP Customer Relationship Management solutions that improve customer engagement, sales effectiveness, and operational flow. You will analyze complex situations, manage assigned workstreams, build client connections, and mentor junior team members while developing technical skills and business context. You will contribute to the design, configuration, training, and support of SAP CRM solutions, helping clients advance customer and sales processes.

Requirements

• At least a Bachelor's degree.
• At least 3 years of experience.

Nice To Haves

• Master's or Master of Business Administration degree in Business Administration/Management or Computer Science/Information Systems.
• SAP Customer Experience configuration experience across order-to-cash processes.
• Ability to build client relationships while navigating ambiguous implementation challenges.
• Ability to interpret data to shape insights and recommendations for sales technology initiatives.
• Critical-thinking skills to break down complex business process concepts.
• Mentoring skills and experience supporting junior team members and workstreams.

Responsibilities

• Analyze SAP customer relationship processes and translate client needs into configurable solution requirements.
• Implement and support SAP Customer Experience and CRM solutions across sales, service, and customer engagement workflows.
• Manage assigned order-to-cash workstreams, including process design, testing, data validation, and issue resolution.
• Interpret complex business requirements and recommend process improvements aligned with client operating goals.
• Collaborate with client stakeholders to gather input, clarify priorities, and support solution adoption.
• Develop functional documentation, test scenarios, and implementation deliverables for SAP CX initiatives.
• Review junior team members’ deliverables and provide guidance on task execution and technical detail.
• Support deployment activities, troubleshoot configuration issues, and track action items through project milestones.
• Interpret data and system outputs to identify process gaps, risks, and opportunities to improve customer management.
• Maintain awareness of SAP methodology, system integration considerations, and professional standards throughout project delivery.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Holiday pay.
• Vacation.
• Personal and family sick leave.
• Annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior