Product Manager

City of New York•New York, NY

1d•$75,000 - $150,000•Onsite

About The Position

The Office of Technology and Innovation (OTI) is seeking a Product Manager for its Product Development team. The role defines and delivers digital products that help New Yorkers access services from New York City government. The Product Manager works closely with program owners and cross-functional teams to manage software product development from conception through launch, connecting program strategy, user experience, and technology to meet New Yorkers’ needs. The position focuses on product strategy and roadmaps, user research and outcomes, prioritization, and collaboration across program, UX, and engineering teams. It also includes handling special projects and initiatives as assigned. The role is based in Brooklyn, NY. Although listed as a day shift, the position may require various shifts, including weekends and nights or evenings, due to the duties of the role in a 24/7 operation.

Requirements

A bachelor's degree in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience with a relevant technology, process, methodology, and/or domain specialization; or
An associate degree in one of the listed or related fields, plus six years of satisfactory full-time related experience with a relevant specialization; or
A bachelor's degree in any field, plus eight years of satisfactory full-time related experience with a relevant specialization; or
Education and/or experience equivalent to one of the listed combinations.

Responsibilities

Synthesize research, analytics, and best practices to address problems for New Yorkers.
Create product roadmaps that outline product direction and development timing.
Manage the software product lifecycle from conception to launch, bridging program strategy, user experience, and technology.
Use research, analytics, and desk research to understand user problems and define and validate features that address real user needs.
Decide what to build to maximize user value and program impact; prioritize work and filter requests that do not deliver strategic outcomes.
Define and monitor outcomes and KPIs to guide evidence-driven improvements.
Collaborate with program owners to define product outcomes and KPIs.
Translate and prioritize user needs into requirements and guide program, UX, and engineering teams in delivering software outcomes.
Consider stakeholders at other agencies as critical to product success and as customers.
Write user stories, acceptance criteria, and system requirements, working with UX and engineering teams to assess technical feasibility and architecture.
Handle special projects and initiatives as assigned.