Product Manager

City of New York•New York, NY

15h•$75,000 - $150,000•Onsite

About The Position

The Office of Technology and Innovation (OTI) is seeking a Product Manager for its Product Development team to define and deliver digital products that help New Yorkers easily access what they need from New York City government. The Product Manager works closely with program owners and cross-functional teams to manage software product development from conception to launch, connecting program strategy, user experience, and technology to meet New Yorkers’ needs. The role includes developing product strategy and roadmaps, using research and analytics to understand user problems, deciding what to build and prioritizing work for user value and program impact, and defining and monitoring outcomes and KPIs. The Product Manager also translates user needs into requirements and guides program, UX, and engineering teams, including writing user stories, acceptance criteria, and system requirements in collaboration with UX and engineering. The position is based in Brooklyn, NY. The listed hours are day shift, but because OTI operates 24/7, the candidate may be required to work various shifts, including weekends and nights or evenings. The role may also handle special projects and initiatives as assigned.

Requirements

A baccalaureate degree in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience and specialization in a relevant technology, process, methodology, and/or domain; or an associate degree in one of those fields plus six years of such experience; or a baccalaureate degree in any field plus eight years of such experience; or equivalent education and/or experience.
Experience related to the areas required for the position, with specialization in a relevant technology, process, methodology, and/or domain.

Responsibilities

Develop product strategy and roadmaps outlining the direction and timing of product development.
Manage the software product lifecycle from conception to launch, connecting program strategy, user experience, and technology to fulfill New Yorkers’ needs.
Synthesize research, analytics, best practices, and desk research to understand user problems and define and validate features.
Decide what to build to maximize user value and program impact; prioritize work and filter out requests that do not deliver strategic outcomes.
Define and monitor outcomes and KPIs to prioritize evidence-driven improvements.
Collaborate with program owners to define product outcomes and KPIs.
Translate and prioritize user needs into requirements and guide program, UX, and engineering teams in delivering software outcomes.
Consider stakeholders at other agencies as critical to product success and as customers.
Write user stories, acceptance criteria, and system requirements, working with UX and engineering teams to assess technical feasibility and architecture.
Handle special projects and initiatives as assigned.