Product Manager

City of New York•Brooklyn, NY

12h•Onsite

About The Position

The Office of Technology and Innovation (OTI) Product Development team is seeking a Product Manager to define and deliver digital products that help New Yorkers easily get what they need from NYC government. The Product Manager works closely with program owners and cross-functional teams to manage software product development from conception to launch, bridging program strategy, user experience, and technology to meet New Yorkers’ needs. The role involves shaping product strategy and roadmaps, using research and analytics to understand user problems, deciding what to build and prioritizing work to maximize user value and program impact, and monitoring outcomes and KPIs to guide improvements. The Product Manager translates user needs into requirements and works with program, UX, and engineering teams to deliver software outcomes. The role also considers other agencies’ stakeholders as customers and critical partners, and may include special projects and initiatives as assigned. The position is based in Brooklyn, NY. The listed hours are day shift, but because the position operates in a 24/7 environment, the candidate may be required to work various shifts, including weekends and nights or evenings.

Requirements

A baccalaureate degree in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time experience related to the position and a specialization in a relevant technology, process, methodology, and/or domain; or an associate degree in one of the listed or related fields plus six years of such experience; or a baccalaureate degree in any field plus eight years of such experience; or equivalent education and/or experience.
Experience related to the areas required for the position, with a specialization in a relevant technology, process, methodology, and/or domain.

Responsibilities

Synthesize research, analytics, and best practices to solve problems for New Yorkers.
Create product roadmaps outlining the direction and timing of product development.
Manage the software product lifecycle from conception to launch, bridging program strategy, user experience, and technology.
Use research, analytics, and desk research to understand user problems and define and validate features that address real user problems.
Decide what to build to maximize user value and program impact; prioritize work and filter requests that do not deliver strategic outcomes.
Define and monitor outcomes and KPIs to prioritize evidence-driven improvements.
Collaborate with program owners to define product outcomes and KPIs.
Translate and prioritize user needs into requirements and guide program, UX, and engineering teams in delivering software outcomes.
Consider stakeholders from other agencies as critical to product success and as customers.
Write user stories, acceptance criteria, and system requirements, working with UX and engineering teams to define technical feasibility and architecture.
Handle special projects and initiatives as assigned.