Product Manager - Growth

Harmonic • New York City, NY

1d

About The Position

Harmonic is hiring an early product hire to help grow adoption of its startup discovery platform and AI research agent, Scout. The role joins a two-person product team and has meaningful influence over what the company builds. It spans customer research, product analytics, roadmap prioritization, growth initiatives, and work across go-to-market, design, and engineering.

The Product Manager will own the customer journey from initial Scout demos through ongoing use, identify opportunities to expand into new customer segments and deepen engagement among existing customers, and use qualitative and quantitative evidence to improve onboarding and product experiences. The role also supports deal progression by addressing product-related blockers, preparing for security and procurement requests, improving product materials, and helping pilots convert to customers. This position calls for end-to-end ownership and comfort working in an ambiguous early-stage environment.

Requirements

• Around 5–6 years of product experience, including meaningful experience in a growth-oriented product management role.
• Ability to understand customer segmentation and identify the needs of different customer types.
• Ability to work with design and engineering to translate customer needs into prioritized features.
• Experience owning work end to end, including customer interviews and participation in sales calls and pilots.
• Ability to partner closely with go-to-market, design, and engineering teams.
• Ability to draw actionable insights and next steps from raw product data, balancing qualitative and quantitative evidence.
• Strong interest in and practical experimentation with AI; able to build a prototype using code to demonstrate an idea.
• Product and design instincts, including ability to reduce friction in customer-facing experiences such as onboarding.
• Ownership mindset and comfort operating amid ambiguity and influencing without a dedicated team.

Nice To Haves

• Product experience at a SaaS or B2B company.

Responsibilities

• Lead growth strategy and product initiatives that expand into new customer segments and deepen engagement with existing segments through their use of Scout.
• Own understanding of customers from their first Scout demo through subsequent product usage.
• Participate in demos and sales calls and work with go-to-market and EPD teams to distinguish immediate opportunities from longer-term roadmap goals.
• Understand how customers use Scout, identify useful features and points of friction, and translate findings into product changes or other interventions that encourage continued use.
• Own dashboards and metrics tracking conversion, onboarding, and engagement across customer segments, and define indicators of a healthy, growing account.
• Develop and advocate for evidence-backed priorities in roadmap discussions, working with product leads to determine what to build next.
• Identify product-related blockers in the deal cycle, anticipate security and procurement requests, improve product materials, and help pilots convert into full customers.
• Run campaigns to increase awareness and activation among existing customers, including outreach, office hours, and personalized messaging, in partnership with growth and product teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed