Product Manager, Growth

Bright Harbor•Austin, TX

11h•Onsite

About The Position

Bright Harbor is hiring a Growth Product Manager to improve how disaster survivors use its Survivor Portal throughout their recovery. The role owns product work across the survivor journey—from signup and program discovery through applications, receiving funds or services, and returning for further help. The focus is identifying where survivors stall, understanding why, and shipping changes that help them move forward and engage more deeply with the portal. The Product Manager will own funnel metrics and experiments across onboarding, Funding Finder, applications, Recovery Guides, and re-engagement. They will propose growth opportunities, make the case for them, and own approved initiatives, including their metrics, experiments, and delivery. The role works closely with engineering, design, Operations, Lifecycle Marketing, survivors, and government partners, and reports to the Director of Product. Scope grows with demonstrated results, with the role described as a path to senior product management. Bright Harbor empowers communities to recover from disasters through a platform that identifies survivors’ needs, launches aid programs, and coordinates stakeholders. The company centers survivors’ recovery and provides governments with real-time visibility into cases, gaps, and progress.

Requirements

2 to 5 years of experience in product management, or in a growth, analytics, or product-adjacent role at a consumer app with a clear path into product management.
A track record of improving a consumer funnel or engagement metric, with the ability to explain the experiment, data, and what could have been done differently.
Ability to analyze data independently and build funnels and cohorts using tools such as PostHog and Metabase.
Experience designing for complex, high-stakes customer journeys, and empathy for the people navigating them; benefits, insurance claims, healthcare, and financial aid are cited as relevant areas.
Fluency with AI and a habit of finding new ways to use it effectively.
High agency, including taking ownership, moving quickly, and asking for help early when stuck.
Based in Austin or willing to relocate, and willing to work in person with the team.
Genuine care for the mission and a desire to make a meaningful difference.

Nice To Haves

Experience in disaster recovery, benefits, or govtech.

Responsibilities

Define funnel stages and baselines, and report weekly on survivor progression and points of friction.
Run experiments across onboarding, program discovery, applications, and re-engagement; ship successful changes, stop unsuccessful ones, and document learnings.
Simplify complex steps so survivors can complete them on their phones in English and Spanish.
Partner with Lifecycle Marketing on text, email, and in-app communications that bring survivors back at appropriate times without overusing their attention.
Prototype ideas, write clear specifications, and work with engineering and design to deliver changes quickly.
Use PostHog and other analytics tools to understand app usage and engagement, and instrument releases so they answer specific questions.
Conduct survivor research, including meeting survivors in the field, to understand their problems firsthand.
Translate insights from Operations and government partners into concrete product changes.
Use AI to work faster and explore problems more deeply, while applying human judgment where needed.
Bring data- and survivor-informed recommendations to roadmap planning.