Product Manager

American Heart Association • Dallas, TX

10h • Remote

About The Position

The American Heart Association is hiring a Product Manager for its Healthcare Information Technology (HIT) Team. This remote, home-based role oversees development of an assigned registry within the Association’s quality programs, primarily Get With The Guidelines: Stroke. The position also works across Get With The Guidelines: Heart Failure, Atrial Fibrillation, Resuscitation, and Coronary Artery Disease, as well as other HIT products and programs.

The Product Manager contributes to product design, development, revisions, and quality standards. This includes leading assigned products from start to finish, coordinating with other product managers, collaborating with Association staff and volunteers, contributing expertise on electronic measure specifications, and evaluating and revising products throughout their lifecycle. The role also coordinates technology specifications and deliverables, supports data partnerships and strategic planning, and manages relationships and communications with external organizations and stakeholders.

The position offers access to Heart U, the Association’s online university, training and support, professional development opportunities, and resources intended to support work-life harmonization. The expected pay range is $90,000 to $100,000, with pay commensurate with experience and possible geographic differentials.

Requirements

• Bachelor’s degree or equivalent experience.
• Three years of experience using Get With The Guidelines registry products, or prior related experience.
• Ability to understand, interpret, and communicate clinical information.
• Ability to gather, analyze, and interpret relevant data and apply findings to solution-oriented problem solving and business planning.
• Ability to manage multiple complex projects.
• Excellent presentation and communication skills.
• Ability to travel up to 25%, including local travel and overnight stays.

Nice To Haves

• Five to eight years of experience using Get With The Guidelines registry products or related experience is preferred.
• At least five years of recent experience as a hospital, quality, or healthcare professional is preferred.
• Experience developing new measures and integrating established measures into healthcare technology platforms is highly desirable.
• Cardiovascular clinical knowledge, gained as a degreed health professional or through healthcare experience with active responsibility for quality improvement program implementation, is a plus.
• Six years of experience in project management, communications/marketing, or health technology is a plus.
• Demonstrated ability to manage complex relationships with external partners and allied organizations.
• Knowledge of voluntary health organizations and experience with group processes, including resolving conflicts and gaining consensus through mediation and collaboration.

Responsibilities

• Oversee development of the Get With The Guidelines: Stroke quality improvement registry and other HIT department products and programs.
• Lead the work order process to ensure technology specifications are created and delivered on time and deliverables meet standards; develop product enhancements to address Association and customer needs.
• Engage in external data partnerships, including with organizations such as The Joint Commission, CMS, and industry partners; analyze the healthcare quality environment and measure specifications to identify data-alignment opportunities.
• Collaborate with the Senior Product Manager, National Director of HIT, Science and Medicine Advisors, program managers, volunteers, and strategic alliances to identify new and updated guideline releases and plan their integration with available technology tools and resources.
• Provide insight and guidance to affiliate strategic relationships that include a technology component.
• Improve communications with vendors, customers, and Association field staff about technology platform updates by creating and implementing a timely, effective communication process.
• Manage ongoing relationships with external audiences, including technology vendors, corporate sponsors, strategic partners, healthcare professionals, and volunteers, as appropriate.
• Advise the National Director of HIT and other internal stakeholders on development of the Get With The Guidelines strategic business plan, and implement that plan for the assigned module.
• Provide research and competitive analysis support to the HIT leadership team.
• Monitor vendor deliverables for quality and ensure they meet standards and are completed within scope and budget.

Benefits

• Medical, dental, and vision insurance
• Disability insurance
• Life insurance
• Retirement program with employer match and automatic contribution
• Employee assistance program
• Employee wellness program
• Telemedicine and medical consultation
• Professional mentoring program
• Paid time off (at least 16 days per year for new employees, increasing with seniority)
• 12 paid holidays each year
• Tuition assistance
• Access to Heart U, the Association’s online university
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level