Product Manager, DEX Platform, MSP

TeamViewer Germany • Austin, TX

2d • Onsite

About The Position

TeamViewer is seeking a Product Manager to own the roadmap for how Managed Service Providers (MSPs) use its Digital Employee Experience (DEX) platform. The role focuses on helping MSPs monitor and improve employee technology experiences across multiple customers from one place while keeping each customer’s data and permissions separate.

The Product Manager will set product strategy, work directly with partners and customers to understand their workflows, and collaborate with Engineering and UX to develop capabilities such as cross-customer views, delegated administrator access, reusable automations, and reporting. The role owns features from discovery through launch and uses product adoption, customer feedback, and time saved by MSP teams to guide future improvements. The Product Manager also partners with Sales, Marketing, and Customer Success to launch capabilities and support MSP adoption.

The position is based in Austin, Texas. TeamViewer describes its culture as diverse, inclusive, values-driven, and supportive of employees’ personal and professional growth.

Requirements

• At least 5 years of enterprise software product management experience, including roadmap ownership and taking features from discovery to launch.
• Experience building for, selling through, or working with MSPs, with an understanding of how service providers manage multiple customers.
• Experience with multi-tenant SaaS products and an understanding of how to keep customer data and access separate.
• Knowledge of DEX, endpoint management, end-user computing, IT operations, observability, or a related area.
• Ability to make clear trade-offs using customer feedback, product data, and business goals, and explain decisions to technical and commercial teams.
• A relevant degree or equivalent practical experience.
• Authorization to work in the United States.
• Flexibility to work with customers and partners across time zones.

Nice To Haves

• Experience with federal, defense, or other regulated public-sector customers, including federal systems integrators.
• Familiarity with FedRAMP, DoD cloud requirements such as IL5, or federal procurement.

Responsibilities

• Set the product strategy and roadmap for MSPs.
• Speak directly with partners and customers to understand their workflows and determine what to build next.
• Work with Engineering and UX to develop features such as views across customer accounts, delegated admin access, reusable automations, and reporting.
• Own features from discovery through launch.
• Use adoption, customer feedback, and time saved by MSP teams to guide product improvements.
• Partner with Sales, Marketing, and Customer Success to launch capabilities and help MSPs adopt them.

Benefits

• Competitive compensation and bonuses.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance, including 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
• Quarterly team-building events, leadership luncheons, and companywide All Hands meetings.
• Open-door policy and business-casual dress code.
• Support for accommodations or adjustments during the application or hiring process, including interview or onboarding support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed