Product Manager - Workflows

Standard Template Labs • New York, NY

2d • $175,000 - $250,000

About The Position

STLabs is an AI service management platform that resolves employee requests end-to-end using a living model of the enterprise, including the people, systems, services, and policies that define how an organization operates. The Product Manager will work directly with enterprise customers to understand how IT, support, and operations teams work, translate real-world problems into product direction, and partner with engineering and design to deliver AI-powered features for large organizations.

The role owns features from problem definition and solution design through build, launch, and iteration. It uses customer feedback, product usage, and operational metrics to refine shipped features while balancing speed, quality, and reliability. The position is centered on execution, customer learning, and delivering tangible product improvements.

Requirements

• Proven ability to work directly with customers and turn messy, real-world problems into shipped product.
• At least 4 years of product management experience, ideally in enterprise SaaS.
• Strong ability to break complex workflows into solvable, well-scoped product opportunities.
• Comfort working closely with engineers, with a solid understanding of software development concepts and tradeoffs.
• Excitement about building in an AI-first environment where experimentation, iteration, and learning are core to product development.

Nice To Haves

• Experience building AI-powered, automation-heavy, or data-driven products.
• Familiarity with APIs, distributed systems, and enterprise integrations.
• Exposure to enterprise deployment, security, compliance, or onboarding challenges.
• Startup or high-growth experience where shipping matters more than perfection.

Responsibilities

• Work directly with enterprise customers to observe workflows, uncover friction and failure points, and identify opportunities for AI to improve outcomes.
• Synthesize customer conversations, operational data, and edge cases into product requirements, PRDs, and prioritized roadmaps.
• Own features end-to-end, from problem definition and solution design through build, launch, and iteration.
• Collaborate closely with engineering and design to deliver practical, scalable solutions grounded in customer operations.
• Use customer feedback, product usage, and operational metrics to refine and improve shipped features while balancing speed, quality, and reliability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed