Product Manager, Agentic Workforce Operations
About The Position
Assembled is seeking a Product Manager to build agentic automation for customer support workforce operations. The product will automate operational decisions such as responding to staffing gaps, approving time off, and managing shift swaps, while making analysts’ work easier and giving support team members greater autonomy over their schedules. The role will take a new revenue-generating product from 0 to 1, with the goal of enabling fully autonomous operations within customer-defined goals and guardrails. The Product Manager will work with Engineering, Design, and go-to-market teams and own the product from strategy through launch and adoption, including packaging and pricing tied to the work automated and value delivered. The product builds on Assembled’s mature platform, which has live customers and operates at scale. This role is based in the San Francisco office and is in person five days a week, Monday through Friday.
Requirements
- At least 4 years of product management experience in enterprise B2B SaaS.
- Clear written and verbal communication skills, including the ability to align engineering, design, commercial teams, and senior customer stakeholders.
- A track record of taking ambiguous 0-to-1 products from concept to production and adoption.
- Strong analytical and technical skills, with the ability to use data and customer insights to make product tradeoffs.
- Sound judgment about AI behavior and reliability, including when people should stay in control.
- Experience working directly with customers to understand complex workflows and turn insights into product decisions.
- Experience at a growing startup and the ability to prioritize and deliver as business needs evolve.
Responsibilities
- Own the product vision and roadmap for agentic automation, connecting customer needs to measurable business outcomes.
- Define controls, visibility, and evaluations that help customers trust autonomous decisions and involve a person when needed.
- Work directly with customers to test the product in live operations, measure its impact, and drive adoption.
- Partner with go-to-market teams on packaging, pricing, and launch.
- Define metrics that connect automated work to customer value and revenue.
- Own the product from strategy through launch and adoption.
Benefits
- Medical, dental, and vision benefits.
- Paid company holidays and sick time.
- Unlimited time off.
- Monthly credits for professional development, general wellness, Assembled customers, and commuting.
- Paid parental leave.
- Catered lunches Monday through Friday, snacks, and beverages at the San Francisco and New York offices.
- 401(k) plan enrollment.
- Stock options as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
