Agentic Product Manager

CCC Intelligent Solutions•Chicago, IL

About The Position

CCC Intelligent Solutions Inc. is hiring a Product Manager to own development of its Agentic product platform, a new product line delivering AI agents across CCC’s portfolio, initially focused on improving the claims experience. The role involves building a product from discovery through launch in complex enterprise workflows and a regulated environment, working closely with engineering, design, go-to-market teams, and customers to determine how agentic AI can operate safely and effectively in high-stakes claims processes. The Product Manager will own product strategy, roadmap, and business case; define agent capabilities and human oversight; establish quality and safety requirements; validate customer problems and concepts; and develop the product’s value proposition and launch story. The role also partners with engineering and design to prototype, build, test, and ship agentic experiences, and defines success measures and investment decision criteria.

Requirements

At least 3 years of product management experience in enterprise software or a high-growth SaaS environment.
Experience owning a product or significant product area from discovery through launch and iteration.
Experience working in or learning a complex, regulated industry.
Demonstrated experience building and shipping AI-driven products.
Track record of working directly with enterprise customers and senior stakeholders to validate product direction and communicate value.
Ability to translate customer needs into product requirements, priorities, measurable outcomes, and clear decisions.
Comfort operating in ambiguity, with a bias toward action, learning, and accountable ownership.

Nice To Haves

Experience with LLM-based or agentic systems.
Experience in fintech, healthtech, legaltech, HCM, insurtech, or a similar industry.
Experience creating demand for a new product, participating in customer pitches, developing a practical value story, and identifying buying signals.
Technical fluency and experience working closely with engineers, using AI coding or prototyping tools, and assessing product experience effectiveness and technical tradeoffs.
Experience shipping a product where AI was central to the value proposition, including reasoning about agentic versus deterministic workflows, reliability, autonomy, and human oversight.

Responsibilities

Own product strategy, roadmap, and business case for agentic capabilities from concept through customer validation, launch, and iteration.
Define agent responsibilities and claims workflows, including human-in-the-loop processes and how autonomy expands as performance and trust are demonstrated.
Set product quality and safety requirements, including evaluations, guardrails, escalation paths, and auditability, in partnership with engineering, legal, compliance, and claims experts.
Work directly with claims leaders and end users to identify valuable problems, validate product concepts, and translate customer insights into product decisions.
Own the product story, value proposition, and proof points, partnering with sales, customer success, and product marketing to bring the product to market.
Partner with engineering and design to prototype, build, test, and ship agentic experiences, using AI tools to accelerate learning and delivery.
Define success measures, adoption hypotheses, and decision criteria for product investments, and recommend when to iterate, scale, or stop.