Product Manager - 12 Month Term

Scotiabank • Toronto, ON

4d • Onsite

About The Position

The Product Manager will own digital interaction experiences that connect customer journeys across channels—helping the bank evolve from disconnected touchpoints to seamless, customer-centric experiences across digital, branch, contact centre, and advisor-assisted channels. You will define the product vision, strategy, roadmap, and success measures (OKRs/KPIs), and drive delivery from discovery through launch and iteration. You’ll partner with Design, Content, Analytics, Engineering, and contact-centre stakeholders to translate customer journeys into prioritized backlog, clear user stories, and measurable outcomes—ensuring solutions are reliable, compliant, and scalable across channels.

Requirements

• 3–6 years of experience in product management (or a closely related customer-facing technology role) delivering digital products in agile teams.
• Strong verbal and written communication skills; comfortable translating ambiguity into clear decisions, documentation, and stories.
• Demonstrated product discovery skills (research synthesis, problem framing, hypothesis/experiment design) and a curious, experimental mindset.
• Strong analytical skills: defining KPIs/OKRs, building measurement plans, and using data to prioritize and iterate.
• Experience writing user stories, acceptance criteria, and managing a prioritized backlog; strong understanding of Agile/Scrum practices.
• Stakeholder management skills with the ability to align business lines, technology, design, and operations.

Nice To Haves

• Knowledge of cross-channel customer journey orchestration, digital servicing, or channel integration concepts is an asset.
• Familiarity with privacy, security, and regulatory considerations in financial services is an asset.

Responsibilities

• Lead product discovery: define problems to solve, hypotheses, and experiment plans using customer research and analytics.
• Own and evolve the roadmap and backlog, balancing customer value, business outcomes, risk/compliance, and technical health.
• Partner with cross-functional stakeholders to deliver seamless end-to-end customer journeys and improve how experiences connect across channels.
• Work day-to-day with scrum teams: write and refine user stories and acceptance criteria; participate in sprint planning, reviews, and backlog refinement.
• Define and track success measures (OKRs/KPIs) and use insights to drive continuous improvement (e.g., containment, CSAT, deflection, conversion, task completion, and operational efficiency).
• Collaborate cross-functionally with Design, Content, Engineering, Analytics, and business lines to resolve delivery trade-offs and implementation challenges.
• Stay current on conversational AI, digital servicing, and mobile trends; assess and socialize opportunities for innovation.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed